What is better SysAid or Zendesk Chat? You can use our scoring system to provide you with a general idea which Customer Support Software product is better for your business. For overall product quality, SysAid attained 9.2 points, while Zendesk Chat received 8.5 points. Meanwhile, for user satisfaction, SysAid scored 98%, while Zendesk Chat scored 100%.
Specifics of their functions, tools, supported platforms, customer service, plus more are provided below to provide you with a more versatile comparison. Don’t forget to get only the features that you need so as not to waste money for features that are unnecessary.
We realize that not all companies have enough time to try out dozens of different solutions, so we created a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
Every time you choose a software that you think will work best for your team you shouldn’t simply focus on what reviewers have to say about it. In many cases individual experience with the solution will vary, depending on specific preferences and needs. This is why in our reviews we also give our User Satisfaction Rating for every solution to give you an immediate impression of how real users of SysAid and Zendesk Chat rate their experience with the software. Our system is based on complex analysis of product mentions on other sites, social networks as well as blogs, so you will receive a comprehensive and reliable landscape of what other users think about every service. In this case SysAid got a total satisfaction rating at 98% while for Zendesk Chat 100% of users express they had a positive experience with it.
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