What is better SysAid or BoldDesk? If you’re experiencing a tough time deciding on the best Help Desk Software product for your company, it’s a good idea to do a comparison of the available software and discover which tool offers more positive aspects. In particular, here you can assess SysAid (overall score: 9.2; user rating: 98%) vs. BoldDesk (overall score: 8.0; user rating: 96%) for their overall performance.
You can also see which one provides more features that you need or which has more flexible pricing plans for your current budget constraints. Working with a clear table to evaluate their features will significantly increase the odds of finding the right product for your company. Pay attention to other areas of the software like if it’s easy to use, adaptability, scalability, and pricing options.
Those of you who don't have much time or need a Help Desk Software recommendation from our experts may want to take a look at these top choices for this year: Salesforce Service Cloud, Freshdesk, Zendesk.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
BoldDesk offers different pricing plans for various business scales. The business offers a free 15-day trial, and you can contact the vendor for a FREE demo.
In case you continue having doubts about which service will perform best in your case it might be a good idea to check out each service’s social metrics. Such metrics are usually a way to see how popular each software is and how big is its online presence.For instance, if you check SysAid LinkedIn page you’ll find out that they are followed by 2579 users. In case of BoldDesk the amount of followers on their LinkedIn page is 114.
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