What is better NABD System or ScreenConnect? Various companies need different types of Customer Support Software. To learn which solution fits your needs, consider comparing various solutions feature by feature an taking into consideration their conditions and pricing. Similarly, you can get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system.
The results are: NABD System (7.2) vs. ScreenConnect (9.0) for total quality and usefulness; NABD System (99%) vs. ScreenConnect (96%) for user satisfaction rating. Analyze their high and weaker points and see which software is a better choice for your company. An effective, simple tactic is to list the advantages and disadvantages of both services side by side and find out which app is better.
Those of you who don't have much time or need a Customer Support Software recommendation from our experts may want to examine these top choices for this year: Freshdesk Omni, Freshdesk, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both NABD System and ScreenConnect were tested by a team of independent B2B experts who carried out a full study of all key aspects of each software. Their final score was prepared with unique SmartScore system that calculates an individual partial score to each factor such as: main features, client support, mobile support, security, client satisfaction as well as media presence. We are aware that useful features are not the only factor important to a company so we do our best to pay attention to all facets of a service prior to coming up with its final rating.
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