What is better Moobidesk or ScreenConnect? A sensible way to find the appropriate Customer Support Software product for your organization is to compare the solutions against each other. Here you can compare Moobidesk and ScreenConnect and see their capabilities compared contrastively to help you choose which one is the more effective product.
Furthermore, you can review their overall ratings, such as: overall score (Moobidesk: 8.0 vs. ScreenConnect: 9.0) and user satisfaction (Moobidesk: N/A% vs. ScreenConnect: 96%). Browse through their distinctive features and similarities and see which one outperforms the other. Likewise, anticipate the state of what your business will be in years to come; will your business outgrow the app in the next 3-5 years?
At the moment, the leading products in our Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Moobidesk integrates with the following business systems and applications:
SugarCRM
WhatsApp
Facebook
Instagram
Twitter
Telegram
Line
Web Chat
WeChat
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SGCarMart.com, Face of Man
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Moobidesk is a customer engagement platform that enables businesses and organizations to engage and provide quality support to their customers through any support and communication channels.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you compare different Customer Support Software services you shouldn’t simply look at their features list and offered pricing packages. Keep in mind the product should be adjusted to your work processes and team so the more flexible their offer the better. Explore which systems are supported by Moobidesk and ScreenConnect and be certain you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to learn which languages and geographies are supported, as this could be a deal breaker for many companies.
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