What is better Moobidesk or ScreenConnect? We are here to streamline the cumbersome process of comparing Customer Support Software products for you. In particular, on this page you can verify the overall performance of Moobidesk (8.0) and contrast it with the overall performance of ScreenConnect (9.0). It's also possible to match their overall user satisfaction rating: Moobidesk (N/A%) vs. ScreenConnect (96%).
Furthermore, research their services thoroughly to find out which product can better address your company’s needs. Generally, any business app must let you to immediately check the big picture, all the while offering you easy access to the details.
At the moment, the leading products in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Moobidesk integrates with the following business systems and applications:
SugarCRM
WhatsApp
Facebook
Instagram
Twitter
Telegram
Line
Web Chat
WeChat
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SGCarMart.com, Face of Man
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Moobidesk is a customer engagement platform that enables businesses and organizations to engage and provide quality support to their customers through any support and communication channels.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Please keep in mind that even though both Moobidesk and ScreenConnect may have a reliable set of features every software may be designed for a different company size. If you are comparing features you may want to pay attention to a business type they are aimed at. Certain functionalities might scale up efficiently for big enterprises but if you have a small or mid-sized business it’s usually better to avoid paying for advanced features that you may never actually use.
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