What is better MiContact Center or Freshchat? The ideal Customer Support Software is a solution that can handle your company’s specific needs. It’s easy to identify which choice works best for your enterprise if you compare a wider range of products before you decide which one is the best.
As an example, MiContact Center and Freshchat are scored at 7.8 and 9.2, respectively, for all round quality and performance. Similarly, MiContact Center and Freshchat have a user satisfaction rating of N/A% and 96%, respectively, which reveals the general satisfaction they get from customers. Better yet, reach put to a current client of the software and solicit their opinion concerning the software in question.
Users who don't have much time or need a Customer Support Software suggestion from our experts may want to investigate these top choices for this year: Freshdesk, Freshdesk Omni, Zendesk.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
The services analyzed on this page are only a small part of our entire Customer Support Software category and you should remember that there might be more desirable solutions out there. If you would like to guarantee you make the best possible choice for your company we strongly suggest that you compare more apps first. You can also consider to study our top 10 Customer Support Software ranking to learn which solutions are now the best ones and dominate the market.
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