What is better Logicalware MailManager or ScreenConnect? With different functions, pricing, details, and more to evaluate, choosing the best Customer Support Software for your firm is tough. However by using our system, you can easily match the features of Logicalware MailManager and ScreenConnect together with their general score, respectively as: 7.3 and 9.0 for overall score and 100% and 96% for user satisfaction.
You can also evaluate them feature by feature and find out which application is a better fit for your enterprise. Keep in mind to use a demo first before opting in for a plan to see how the software performs in practical situations.
In the event you would like to quickly decide on the optimal Customer Support Software according to our review team we suggest you examine one of these products: Freshdesk, Freshdesk Omni, Zendesk.
LogicalWare’s Mail Manager platform is offered in three plans priced competitively and loaded with features that will drastically improve customer service capabilities. A 30-day free trial option is available and carries all MailManager functionalities.
LogicalWare’s MailManager offers seamless integration with their REST style API, enabling users to work in tandem with other business applications such as Salesforce, SAP or CRM systems, as well as other customer engagement systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WWF, Brightside, Lending Crowd, Spark, Jennings Bet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A customer support platform based in the cloud and designed to specifically help business manage inbound email and social media inquiries.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both Logicalware MailManager and ScreenConnect were evaluated by a team of independent B2B experts who prepared a full analysis of all important elements of each solution. Their ultimate score was prepared with unique SmartScore system which provides a separate partial score to every factor including: main features, customer support, mobile support, security, user satisfaction and reviews in other media. Here at FinancesOnline we are aware that useful features are not the only thing crucial to a business so we do our best to pay attention to all facets of a solution prior to coming up with its final rating.
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