What is better LivePerson or ScreenConnect? You have such a wide range of Customer Support Software alternatives in today’s market that deciding on the best product may be overwhelming. On our comparison page, we let you evaluate the features, stipulations, available plans, and more details of LivePerson and ScreenConnect.
You can examine their score (8.8 for LivePerson vs. 9.0 for ScreenConnect) and user satisfaction level (100% for LivePerson vs. 96% for ScreenConnect). The scores and ratings offer you a general idea how both of these software products perform. Additionally, find out if the solution can integrate with the company’s current business apps to promote greater productivity.
We did our best to review all popular Live Chat Software products available out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Pipedrive, Vision Helpdesk.
To determine pricing, LivePerson will work with you to identify what interactions are best suited for automation and which messaging channels should be enabled. Start by scheduling a meeting with an AI expert.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
When you test various Customer Support Software products you shouldn’t simply analyze their features list and offered pricing plans. Consider that the product must be adjusted to your needs and company so the more flexible their offer the better. Find our what OSes are supported by LivePerson and ScreenConnect and be certain you will obtain mobile support for whatever devices you use in your company. You should also learn which languages and geographies are supported, because this might be a key element for many firms.
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