What is better LivePerson or NinjaOne (Formerly NinjaRMM)? With different features, pricing, terms, and more to evaluate, choosing the right Customer Support Software for your organization is tough. Nevertheless by using our system, it is simple to match the characteristics of LivePerson and NinjaOne (Formerly NinjaRMM) including their general score, respectively as: 8.8 and 8.6 for overall score and 100% and 93% for user satisfaction.
You can also evaluate them feature by feature and see which application is a more suitable fit for your enterprise. Remember to get a free trial first before subscribing to experience how the program can help you in real scenarios.
Our team put a lot of effort to review all popular Live Chat Software products offered on the market, but among them these three deserved our special attention: Zendesk, Pipedrive, Vision Helpdesk.
To determine pricing, LivePerson will work with you to identify what interactions are best suited for automation and which messaging channels should be enabled. Start by scheduling a meeting with an AI expert.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
You shouldn’t expect simply a wide array of features and scalable pricing from a reliable Customer Support Software. Almost as important as key features is a quality customer support. You want to ensure that if you have any questions about LivePerson or NinjaOne (Formerly NinjaRMM), or you face some problems, or perhaps you’ll need to request a specific update or feature useful to your business you can count on a responsive and helpful customer support. See if options such as phone support, tickets or live chat are provided. It’s also a big plus if you can profit from personal training or at least an FAQ you can use.
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