What is better LiveAgent or HelpSpot? The perfect Customer Support Software is a program that can tackle your company’s specific needs. It is possible to identify which choice is best suited for your enterprise if you review different products before you decide which one is the best.
For example, LiveAgent and HelpSpot are scored at 9.4 and 7.5, respectively, for all round quality and performance. Similarly, LiveAgent and HelpSpot have a user satisfaction rating of 99% and N/A%, respectively, which suggests the general response they get from customers. Moreover, reach put to a current user of the software and solicit their feedback regarding the software in question.
We are aware that not all companies have enough time to test dozens of various services, so we prepared a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
LiveAgent supports over 195+ integrations including all major services, such as:
Slack
Shopify
Pipedrive
AWeber
GetResponse
MailChimp
2Checkout
Braintree
MagentoGo
Opencart
PrestaShop
3dcart
Shopify
CS-Cart
Bigcommerce
Actinic
Fortune 3
Volusion
CoreCommerce
X-Cart
Adobe Business Catalyst
Wordpress
Joomla
Drupal
Weebly
Wix
GoDaddy
SquareSpace
Web.com
Express Engine
Highrise
Nicereply
Facebook
Twitter
WhatsApp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
Every time you choose a product that you believe will work best for your team you shouldn’t only pay attention to what reviewers have to say about it. Quite frequently individual experience with the service may change, depending on your own preferences and work processes. That’s why in our reviews we also provide our User Satisfaction Rating for each app to give you a reliable impression of how actual users of LiveAgent and HelpSpot evaluate their experience with the service. Our algorithm is based on complex analysis of product mentions on other websites, social media as well as blogs, so you will get a full and reliable overview of what other users think about each software. In this case LiveAgent has a total satisfaction rating at 99% while for HelpSpot N/A% of users claim they had a positive experience with it.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
