What is better Live2Support or ScreenConnect? Getting the appropriate Customer Support Software product is as simple as evaluating the solid and weaker functionalities and terms offered by Live2Support and ScreenConnect. Here it's also possible to match their general scores: 8.1 for Live2Support vs. 9.0 for ScreenConnect. Or you can check their general user satisfaction rating, 100% for Live2Support vs. 96% for ScreenConnect.
We suggest that you take some time to study their specific functions and decide which one is the better alternative for your business. Moreover. don’t forget to factor in your company’s or industry’s special situation, such as, a multilingual solution for a global team or a mobile app to help you work in the field.
We did our best to review all popular Help Desk Software products offered on the market, but among them these three deserved our special attention: Salesforce Service Cloud, Zendesk, Freshdesk.
Live2Support supports integrations with the following business systems and applications:
Google Analytics
Salesforce
SugarCRM
GTalk
Joomla
Drupal
WordPress
Zen Cart
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
MinutesMatter, Helpline Law, Indastro, Indo Asia Tours
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as crucial as useful features and client support level are pricing plans made available by Live2Support and ScreenConnect. Even though pricing should not be the only element it’s definitely an important thing to consider. You should try to find a flexible pricing plan that can be matched with your company size and easily scaled up when your business grows. Be sure that you don’t choose pricing plans that include complex features that you won’t find a use for and always make an effort to contact with the vendor directly because big companies can usually count on more affordable prices. You should also check out a free trial or demo of every product to spend at least some time using it. It’s a valuable experience that doesn’t require you to pay any money and provides you with a reliable overview of what it’s like to work with Live2Support and ScreenConnect.
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