Compare Zendesk vs. Live2SupportSpecific firms require different types of Help Desk Software. To find out which one meets your needs, think of comparing various solutions feature by feature an taking into consideration their terms and costs. Similarly, you can get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system. The results are: Live2Support (8.8) vs. Zendesk (9.7) for overall quality and performance; Live2Support (100%) vs. Zendesk (94%) for user satisfaction rating. Check out their strong and low points and find out which software is a better choice for your company. One simple but effective tip is to write the pros and cons of both applications next to each other and check which software is better. We did our best to review all popular Help Desk Software solutions that you can find on the market, but among all the ones we reviewed these three caught our special attention: LiveAgent, Freshdesk, Samanage.
|Monthly payment | Annual Subscription||Monthly payment | Annual Subscription|
One of the leading help desk solutions trusted by over 40,000 organization worldwide to raise productivity, lower costs, and increase customer satisfaction.
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
|Vodafone, GILT, Shopify, Groupon, Gov. UK||MinutesMatter, Helpline Law, Indastro, Indo Asia Tours|
Zendesk is a cloud hosted help desk solution available in five SMB and enterprise subscription plans. Give the details a look, and select the best plan for your company:
Essential – $5/agent/month
Team – $19/agent/month
Professional – $49/agent/month
Enterprise – $99/agent/month
Elite – $199/agent/month
Live2Support offers three product plans and three payment schedules for each package.
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Learn more about Zendesk pricing||Learn more about Live2Support pricing|
Zendesk integrates with the following business systems and applications:
Live2Support supports integrations with the following business systems and applications:
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
| 989 Market Street Suite 300|
San Francisco, CA 94103
|47-47 36th Street, Suite # 20442, Long Island City, NY 11101|
|USA, UK, Canada, International||USA, UK, Ireland, Canada, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East|
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Both Live2Support and Zendesk were reviewed by a group of independent SaaS experts who carried out a thorough analysis of all core aspects of every product. Their final score was calculated using our unique SmartScore system which calculates an individual partial score to each element including: main functionalities, customer support, mobile device support, security, client satisfaction as well as reviews in other media. Here at FinancesOnline we are aware that useful features are not the only factor crucial to a company so we make sure we pay attention to all sides of a product prior to coming up with its final score.