Compare Live2Support vs. Zendesk

Specific firms require different types of Help Desk Software. To find out which one meets your needs, think of comparing various solutions feature by feature an taking into consideration their terms and costs. Similarly, you can get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system. The results are: Live2Support (8.8) vs. Zendesk (9.7) for overall quality and performance; Live2Support (100%) vs. Zendesk (94%) for user satisfaction rating. Check out their strong and low points and find out which software is a better choice for your company. One simple but effective tip is to write the pros and cons of both applications next to each other and check which software is better. We know that not all businesses have the time to try out dozens of different solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: LiveAgent, Freshdesk, Samanage.
Compare

Live2Support

VS

Zendesk

VS

Live2Support screenshot Zendesk screenshot
Pricing Details

Score

Our Score

8.1 ?

Our Score

9.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

94% ?

Cost

Cost

$9.99

$25

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment | Annual Subscription
Full Review

Full Review

General Description

General Description

A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
One of the leading help desk solutions trusted by over 40,000 organization worldwide to raise productivity, lower costs, and increase customer satisfaction.
Useful Links
Popular Customers

Popular Customers

MinutesMatter, Helpline Law, Indastro, Indo Asia Tours Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Email Address

Email Address

salesoffice@live2support.com support@zendesk.com
Pricing Plans

Pricing Plans

Live2Support offers three product plans and three payment schedules for each package.

Bronze Package

  • Monthly: $9.99 per month
  • Quarterly: $25 per quarter
  • Yearly: $95 per year

Includes:

  • 1 Operator
  • Unlimited Chats
  • Dual Interface (Web Based & Desktop)
  • Multiple Website Monitoring
  • Extensive Visitor Information
  • Basic Reporting

Silver Package

  • Monthly: $19.95 per month
  • Quarterly: $55 per quarter
  • Yearly: $179 per year

Includes:

  • 1 + 1(Free) Operator (2 Operators)
  • Unlimited Proactive Chats
  • Multiple Location Chat Icon
  • File Transfer During Chat
  • IP Blocking
  • Advanced Reporting

Gold Package

  • Monthly: $39.95 per month
  • Quarterly: $110 per quarter
  • Yearly: $380 per year

Includes:

  • 2 + 1(Free) Operators (3 Operators)
  • $13 /Mo Per Additional Operator
  • Integration with All Popular CRMs
  • Department based Chat Session
  • Chat Transfer Between Support Operators
  • Enterprise Reporting

Zendesk is a cloud hosted help desk solution available in five SMB and enterprise subscription plans. Give the details a look, and select the best plan for your company:

Essential – $5/agent/month

  • Email & social channels
  • Basic knowledge base
  • Web Widget & Mobile SDK

Team – $19/agent/month

  • All features from the Essential plan
  • Branded customer portal
  • Business rules

Professional – $49/agent/month

  • All features from the Team plan
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards
  • Performance Dashboards

Enterprise – $99/agent/month

  • All features from the Professional plan
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Machine learning

Elite – $199/agent/month

  • All features from the Enterprise plan
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Details

Pricing Details

Learn more about Live2Support pricing Learn more about Zendesk pricing
Phone No.

Phone No.

1800-351-8701 +1-888-670-4887
Available Integrations

Available Integrations

Live2Support supports integrations with the following business systems and applications:

  • Google Analytics
  • Salesforce
  • SugarCRM
  • GTalk
  • Joomla
  • Drupal
  • WordPress
  • Zen Cart

CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.

CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.

Zendesk integrates with the following business systems and applications:

  • 123Contact Form
  • 3CLogic
  • AgileCRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cart 66
  • Cisco DTK
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • SAP Business One
  • WordPress
  • Zopim Chat
Company's Address

Company's Address

47-47 36th Street, Suite # 20442, Long Island City, NY 11101 989 Market Street Suite 300
San Francisco, CA 94103
USA
Available Languages

Available Languages

USA, UK, Ireland, Canada, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East USA, UK, Canada, International
Available Features

Available Features

Live2Support FEATURES

Realtime Visitor Monitoring
  • Monitor Website Traffic in Real-time
  • Fast and Easy Navigation
  • Block IP Address
  • Chat invitation
  • Extensive Visitor Information System.
  • Chat History of every visitor comes to your website
  • Web Base Interface for monitoring and chatting
  • Stand Alone Application for monitoring and chatting
  • Foot Prints
  • Call Back & Call Back History
Chatting with your visitors
  • One to One Text Chat with WebSite Visitors
  • One Support Operator can Accept Multiple Chat Request
  • No Visitor Log-in or Sign-up Required
  • Chat History Pop-up on Initiating Chat
  • Serving Web Pages to Online Customers
  • Pre-written or Standardized Responses
  • Smilies (Emoticons) during chat
  • File Transfer during chat
  • Co-Browsing during chat session
  • Customize Pre & Post Chat form
  • Leave Message form (if support operators offline)
  • Multiple Support Operators Sharing Chat Session
  • Typing Status Alerts
Look & Feel Customization
  • Fully Customizable Visitor Chat Windows
  • Ready Made Chat Windows Templates
  • Customizable Offline Message Form
  • Show visitor position in Chat Queue
  • Customizable Online and Offline Graphics
  • Graphics Customization at the Departmental and Page Level
  • Visitor Window Language Customization.
  • Language Support in Email Messaging
Preferences & Setting Control
  • Fast and Easy Integration
  • Live Support Through more than One Department
  • Department Based Chat Session
  • Show visitor Queue Number in chat waiting status
  • Maximum waiting time by visitor in queue
  • Language Customization
  • Enable time base chat session
  • Operators auto logout from application
  • Auto Greeting Message on chat pick for every operator
Supervising & Reporting
  • Administrative and Moderator Privileges
  • Administrator Chat Monitoring and Live Support
  • PPC Tracking
  • Chat Transcripts of All Chat Sessions, search, email etc.
  • Chat Sharing, Chat Transfer and Messaging to another Support Operator
  • Administrator/Supervisor Monitoring of Running Chat Session and Participation
  • Operator Assessment/ Performance Reports and Time Logs of Live Support Service
  • Google Analytics Integration
Value Added Features
  • Local Time Integration
  • Pass Custom Variables form Your Web Pages
  • Post Chat Survey
  • SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions
  • Pro-Popup or Change Visitor Page without chat
  • Third Party Integration
  • Chat Routing
  • Gtalk integration for smart support
  • CRM integration (Salesforce and Sugar CRM)
  • Plug-ins for CMS, E-commerce and Blogging Platforms
  • Sticky Notes, To-do List, Calender
  • Spell Checker (8 Languages)

Zendesk FEATURES

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM
Available Support

Available Support

Phone Live Support
Ticket
Phone Live Support
Ticket Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both Live2Support and Zendesk were reviewed by a group of independent SaaS experts who carried out a thorough analysis of all core aspects of every product. Their final score was calculated using our unique SmartScore system which calculates an individual partial score to each element including: main functionalities, customer support, mobile device support, security, client satisfaction as well as reviews in other media. Here at FinancesOnline we are aware that useful features are not the only factor crucial to a company so we make sure we pay attention to all sides of a product prior to coming up with its final score.