Compare Live2Support vs. ZendeskIf you need to get a convenient way to find out which Customer Support Software product is better, our unique system gives Live2Support a score of 8.1 and Zendesk a score of 9.7 for all round quality and performance. At the same time, Live2Support is rated at 100%, while Zendesk is rated 98% for their user satisfaction level. You can also assess their product details, such as functions, tools, options, plans, pricing, and much more. Check if the software lets you to customize some of its funnels to ensure it matches your own business procedures. Our team put a lot of effort to prepare reviews of all popular Help Desk Software services available out there, but among them these three caught our special attention: Freshdesk, Samanage, Zendesk.
|Monthly payment | Annual Subscription||Free | Monthly payment | Annual Subscription|
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
|MinutesMatter, Helpline Law, Indastro, Indo Asia Tours||Vodafone, GILT, Shopify, Groupon, Gov. UK|
|47-47 36th Street, Suite # 20442, Long Island City, NY 11101|| 989 Market Street Suite 300|
San Francisco, CA 94103
|List of Features|
List of Features
Live2Support supports integrations with the following business systems and applications:
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
|English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East||English, Dutch, Polish, Turkish, Swedish|
|Learn more about Live2Support pricing||Learn more about Zendesk pricing|
Live2Support offers three product plans and three payment schedules for each package.
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Essential – $9/agent per month or $5/agent per month (billed annually)
Team – $25/agent per month or $19/agent per month (billed annually)
Professional – $59/agent per month or $49/agent per month (billed annually)
Enterprise – $125/agent per month or $99/agent per month (billed annually)
Elite – $199/agent per month (billed annually)
Lite – Free
Team – $19/agent per month or $14/agent per month (billed annually)
Professional – $35/agent per month or $29/agent per month (billed annually)
Enterprise – $70/agent per month or $59/agent per month (billed annually)
Lite – Pay for usage only, per agent per month
Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)
Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)
Enterprise – Usage sold separately, $110/agent per month or $89/agent per month (billed annually)
Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)
Lite – Free
Professional – $19/agent per month or $15/agent per month (billed annually)
Enterprise – $34/agent per month or $29/agent per month (billed annually)
Answer Bot – Optional, from $50 per month
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
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If you are still having second thoughts about which service will work best in your case it may be a sensible idea to check out each service’s social metrics. These metrics are usually an indicator of how popular a given service is and how wide is its online presence. For instance, in case of Facebook Live2Support has 157 likes on their official profile while Zendesk profile is liked by 82676 people.