What is better Lansweeper or Jira Service Desk? A great way to find the right IT Asset Management Software product for your company is to evaluate the solutions against each other. Here you can compare Lansweeper and Jira Service Desk and see their functions compared contrastively to help you choose which one is the more effective product.
Furthermore, you can review their overall ratings, including: overall score (Lansweeper: 9.4 vs. Jira Service Desk: 9.0) and user satisfaction (Lansweeper: 93% vs. Jira Service Desk: 96%). Browse through their differences and similarities and find out which one outperforms the other. Likewise, think about your company tomorrow; will your business outgrow the app in the next couple of years?
We know that not all businesses have enough time to examine a wide range of different products, so we created a list of suggestions that you may find useful. Our top selections for the IT Asset Management Software category are: ServiceNow Asset Management, Salesforce Service Cloud, monday.com.
Alongside its free edition, Lansweeper is available in three SMB and enterprise pricing packages. The packages can be availed through a yearly sucbription and the pricing depends on the number of features and capabilties you wish to include. Here are the details of its pricing package:
Freeware
Free
Up To 100 Assets
Unlimited Users
Free Upgrades
Knowledge Base
Helpdesk Ticketing
1 Free Helpdesk Agent Included
Standard
$495/company/yr. – billed annually
Up To 500 Assets
Unlimited Users
Free Upgrades
Knowledge Base
Helpdesk Ticketing
Software Deployment
SQL Server & Database Inventory
Email Support
1 Free Helpdesk Agent Included
Professional
$995/company/yr. – billed annually
Up To 1,000 Assets
Unlimited Users
Free Upgrades
Knowledge Base
Helpdesk Ticketing
Software Deployment
SQL Server & Database Inventory
Email Support
Help Desk API
Hotfixes
Guaranteed SLA
1 Free Helpdesk Agent Included
Ultimate
Customized Number Of Assets
Unlimited Users
Free Upgrades
Knowledge Base
Helpdesk Ticketing
Software Deployment
SQL Server & Database Inventory
Email Support
Help Desk API
Hotfixes
Guaranteed SLA
Additional Scanning Servers
1 Free Helpdesk Agent Included
For more information Lansweeper’s Ultimate pricing package, please contact the vendor and request for a quote.
Lansweeper supports integration with Active Directory.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Comcast, Sony
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A scalable IT asset management software that lets you scan computers and devices on your network, automatically perform software inventory and license auditing, and organize all your helpdesk communications in one place. Lansweeper allows IT professionals to gather detailed information about their network devices
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
You shouldn’t count on only a broad range of functionalities and flexible pricing plans from a reliable IT Asset Management Software. Almost as important as key features is a top-notch customer support. You want to ensure that in a situation where you have any questions about Lansweeper or Jira Service Desk, or you face some problems, or maybe you’ll want to request a specific revision or feature useful to your team you can count on a responsive and helpful customer support. Check out if solutions such as phone support, tickets or live chat are available. It’s also a significant advantage if you can enjoy personal training or at least an FAQ you can use.
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