What is better LANDESK Service Desk or ScreenConnect? A sensible way to find the correct Help Desk Software product for your organization is to evaluate the solutions against each other. Here you can compare LANDESK Service Desk and ScreenConnect and see their features compared in detail to help you decide on which one is the more effective product.
Likewise, you can compare their overall ratings, such as: overall score (LANDESK Service Desk: 8.0 vs. ScreenConnect: 9.0) and user satisfaction (LANDESK Service Desk: 94% vs. ScreenConnect: 96%). Check their varying features and similarities and see which one outperforms the other. Moreover, anticipate the state of your company tomorrow; will your business outgrow the app in the next couple of years?
We realize that not all people have the time to try out dozens of different services, so we came up with a list of recommendations that you may find useful. Our top choices for the category are: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be sufficient to simply compare LANDESK Service Desk and ScreenConnect against one another. Even though specific functionalities, cost and customer experience are all important and should be taken into account when making a final decision, you should also pay attention to the recognition and awards claimed by every solution. Very often a less dominant service may turn out to be an amazing choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which proves that regardless of lesser market popularity it’s a significant contender to the apps that dominate the market.
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