What is better LANDESK Service Desk or Freshservice? If you need an efficient Help Desk Software product for your company you should make time to assess a wide range of solutions. It doesn’t have to be challenging, and can be as quick as matching their traits in a table like the one below. You will also get a quick idea how each product works. For example, on this page you can see LANDESK Service Desk’s overall score of 8.0 and compare it against Freshservice’s score of 9.4; or LANDESK Service Desk’s user satisfaction level at 94% versus Freshservice’s 97% satisfaction score.
The contrast will allow you to identify the strengths and weaknesses of each software, and decide which one matches your requirements better. Beyond the rich features, the solution which is simple and intuitive is always the better choice.
Users who don't have much time or would like to get a recommendation from our team may want to examine these top choices for this year: .
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Almost as important as useful features and customer support quality are pricing plans provided by LANDESK Service Desk and Freshservice. Even though price should not be the sole element it’s without a doubt a key thing to think about. You should try to find a flexible pricing package that can be matched with your business size and easily scaled up if your company expands. Be sure that you don’t opt for plans that have complex tools that you won’t find useful and always try to get in touch with the vendor directly as enterprises can usually benefit from discounts. You should also give a chance to a free trial or demo of every product to spend at least some time using it. It’s a useful experience that doesn’t ask you to pay any money and gives you a solid overview of what it feels like to work with LANDESK Service Desk and Freshservice.
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