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Compare LANDESK Service Desk vs InvGate Service Desk

What is better LANDESK Service Desk or InvGate Service Desk? Choosing the right Help Desk Software for your business is not that easy with so many features, choices, and offers to check. However, depending on our website will allow you to cut down the necessary steps by reading all key solutions in a single location.

As an illustration, you can compare LANDESK Service Desk and InvGate Service Desk for their functions and overall scores, in this case, 8.0 and 8.7, respectively. Furthermore, you can compare which one has higher general user satisfaction rating: 94% (LANDESK Service Desk) and 100% (InvGate Service Desk) to learn which product is the better option for your organization. Don’t just pick the software with the cheapest price, but the solution that has the best value for your money.

We are aware that not all companies have the time to test a large number of various products, so we prepared a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile ITSM
  • IT Self Service
  • Role-driven interface
  • ITSM Reporting and Dashboards
  • IT Integration and Automation
  • Social ITSM
  • Beyond Core ITSM
  • ITIL Processes
  • ITSM Software as a Service (SaaS)

Pricing Info

Pricing is available by quote only. Contact LANDESK directly to request a price quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

LANDESK Service Desk offers integration with the following business systems and applications:

  • Novell ZENworks Configuration Management
  • Microsoft SQL
  • Microsoft Excel
  • Microsoft Active Directory
  • Oracle
  • Microsoft SCCM
  • Microsoft Exchange Calendars
  • Microsoft Exchange Server
  • Microsoft Office Outlook
  • IBM Lotus Notes
  • Novell GroupWise
  • SolarWinds Orion
  • Nagios

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

It helps to optimize services, offer end users exceptional experiences, and support business agility to meet the needs of every digital enterprise.

Company Email

contact@landesk.com

Contact No.

Company's Address

698 West 10000 South Suite 500
South Jordan, Utah 84095
USA

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Advanced ticket management

  • Intuitive
  • Collaboration
  • Multi-department support

Service desk analytics

  • Time-tracking
  • SLA management

Cutting-edge automation and integration

  • Workflows
  • Flexible interaction
  • Gamification

Standard features

  • Knowledge base
  • Approval management
  • Customer feedback
  • ITIL
  • E-mail integration

More features

  • Self-service for user
  • Custom interface
  • Interactive dashboard
  • Asset management
  • Breaking news
  • Smart notifications
  • Templates
  • Branding
  • Multilingual support
  • Import active directory import

Pricing Info

InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.

InvGate Service Desk

  • Ticketing
  • Knowledge base
  • Reporting and Analytics
  • Self-service
  • Workflows
  • SLAs
  • ITIL
  • Gamification
  • Multi-Department

InvGate Assets

  • All Features from the Service Desk plan
  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop

InvGate Service Desk + Assets

  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nike, Toyota, Skandia, NEC, Hitachi, PWC, MetLife, GE, AIG, Generali, Burger King, Starbucks

Integrations

InvGate offers the following integration options:

  • Accessible from any web-enabled mobile device
  • HTML e-mail integration
  • LDAP and Active Directory servers
  • InvGate Manage
  • InvGate Insight
  • FileWave
  • SAML
  • Microsoft SCCM (System Center Configuration Manager)
  • ITIL-verified

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

InvGate Service Desk is an an award-winning, Intuitive web-based software to manage, analyze and automate your IT service support.

Company Email

info@invgate.com

Contact No.

Company's Address

524 Union Street #270
San Francisco, CA 94133
USA

You shouldn’t expect only a wide range of functionalities and flexible pricing packages from a reliable Help Desk Software. Almost as significant as key features is a quality customer support. You want to make sure that if you have any questions about LANDESK Service Desk or InvGate Service Desk, or you run into a problem, or perhaps you’ll want to request a specific update or functionality useful to your business you can count on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are offered. Additionally, it’s a major asset if you can enjoy individual training or at least an FAQ you can use.

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