What is better Keeeb Collections or Salesforce Knowledge? Finding the best Knowledge Management Software product is all about evaluating numerous solutions and determining the top software for your specific needs. Our exclusive process gives you a brief look at the general rating of Keeeb Collections and Salesforce Knowledge. For overall quality and performance, Keeeb Collections scored 7.3, while Salesforce Knowledge scored 8.8. On the other hand, for user satisfaction, Keeeb Collections earned 100%, while Salesforce Knowledge earned 100%.
Below you can also check their functions, terms, plans, etc. to determine what program will be more appropriate for your situation. One key aspect to evaluate is if the application allows you to enable and disable restrictions on various types of users to secure any critical corporate data.
Our team put a lot of effort to prepare reviews of all popular Knowledge Management Software solutions offered out there, but among them these three caught our special attention: Zendesk, ServiceNow Knowledge Management, Zendesk.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
If you continue having second thoughts about which app will work best in your case it may be a good idea to analyze each service’s social metrics. Such metrics are usually a sign of how popular a given solution is and how extensive is its online presence. For instance Keeeb Collections Twitter profile has currently 2355 followers. At the same time Salesforce Knowledge Twitter is followed by 433961 people.
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