What is better Kayako or DeskXpand? Various businesses demand different types of Help Desk Software. To find out which solution fits your needs, think of assessing various options feature by feature along with their terms and costs. Similarly, you will get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system.
The results are: Kayako (9.0) vs. DeskXpand (8.0) for overall quality and usefulness; Kayako (95%) vs. DeskXpand (98%) for user satisfaction rating. Analyze their strong and weaker points and decide which software is a better choice for your company. One simple but effective way is to list the strengths and weaknesses of both solutions next to each other and see which solution has more benefits.
If you want to quickly identify the optimal Help Desk Software according to our experts we advise you take a look at these services: Salesforce Service Cloud, Zendesk, Freshdesk.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
In the event you are still having doubts about which product will be best in your case it might be a good idea to check out each service’s social metrics. Such metrics are quite often a sign of how popular every software is and how extensive is its online presence. For example Kayako Twitter account has currently 6194 followers. At the same time DeskXpand Twitter is followed by 19 users.
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