Customer Thermometer
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Web Experience Solutions
- Web Self-Service
- Knowledge management
- Live Chat
- Reporting and Analytics
- Virtual Assistant
Agent Experience Solutions
- Email Management
- Call Management
- Campaigns
- Knowledge Management
- Reporting and Analytics
- Whitemail Management
Social Experience Solutions
- Experience Analytics
- Experience Analytics Express
Pricing Info
Pricing Info
Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.
Integrations
Integrations
KANA Express operates well with the following business solutions and systems:
- LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
Company Email
Contact No.
Company's Address
2550 Walsh Ave, Suite 120
Santa Clara, CA 95051
United States
KANA Express Comparisons
Popular KANA Express Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Email Thermometers
- Embedded Thermometers
- Email Thermometers
- Vast selection of customizable icons
- Create your own icons
- Real-Time Reporting Dashboards
- Custom Fields
- Customer Unhappiness Notifications
- Satisfaction Tracker
- Individual Performance Monitoring
- Timed and Reminder Blasts
- Real-Time Results Widgets
- Net Promoter Score
Pricing Info
Companies can choose from five different Customer Thermometer packages, with each plan built to address varying business requirements and budgets.
Runner – $29/month
- Powerful analytics & reporting
- Unlimited users
- League Tables
- Mobile alerts
- 50 credits per month
Jumper – $49/month
- Iincludes all Runner features plus:
- Outlook / Gmail signature buttons
- Embed Thermometer code into your own emails via 3rd party apps such as Zendesk or Outlook
- Net Promoter® Score
- Telephone support
- 200 credits per month
Flyer – $99/month
- All features plus 500 credits per month
Mach 1 – $159/month
- All features plus 1,000 credits
Enterprise Plan – Contact Customer Thermometer directly for pricing details
Integrations
Customer Thermometer supports integrations with the following business systems and applications:
- Zendesk
- Outlook
- Desk.com
- Salesforce
- Autotask
- MailChimp
- Intercom
- Infusionsoft
- Gmail
- Administrate
- Aweber
- Microsoft Dynamics
- Kayako
- TeamSupport
- ConnectWise
- Sirportly
- ServiceCEO
- HappyFox
- Service Autopilot
- LiveAgent Support
- Zoho Support Shopify
- CampaignMonitor
- Maximizer CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Crowd Surge, Sonos, Australian Red Cross
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Customer Thermometer is a 1-click email feedback tool proven to reduce customer churn.
Company Email
Company's Address
76 Lincoln Road
Cressex Business Park
High Wycombe
Buckinghamshire
HP12 3RH
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Every time you select a software that you are sure will be an actual asset for your business you shouldn’t only limit yourself to what professionals have to say about it. Very often individual experience with the app will vary, depending on your own preferences and requirements. This is why in our reviews we also offer our User Satisfaction Rating for every app to give you a reliable overview of how actual users of KANA Express and Customer Thermometer evaluate their experience with the software. Our system is built around detailed analysis of product mentions on other websites, social networks and blogs, so you are going to receive a complete and reliable landscape of what other customers think about every software. In this example KANA Express got a total satisfaction rating at 96% while for Customer Thermometer N/A% of people say they had a positive experience with it.
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