What is better Customer Thermometer or ScreenConnect? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is better for your company. For overall product quality, Customer Thermometer received 7.6 points, while ScreenConnect gained 9.0 points. Meanwhile, for user satisfaction, Customer Thermometer scored N/A%, while ScreenConnect scored 96%.
Details about their functions, tools, supported platforms, customer support, and more are given below to provide you with a more precise assessment. Don’t forget to choose only the tools your business requires to avoid wasting resources for features that are unnecessary.
We are aware that not all companies have the time to scrutinize dozens of different services, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The services compared on this page are merely a sliver of our entire Customer Support Software category and you should remember that there may be more desirable alternatives available. If you want to make sure you make the optimal decision for your business we strongly urge you to try out more solutions first. It may also be a good idea to check out our top 10 Customer Support Software ranking to find out which software are at the moment the best ones and leaders in the market.
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