What is better Intercom Live Chat or Vivantio? The perfect Customer Support Software is a product that can address your company’s specific demands. It is possible to find which solution is best suited for your enterprise if you examine several products before you decide which one is the best.
For instance, Intercom Live Chat and Vivantio are scored at 8.8 and 8.4, respectively, for general quality and performance. Likewise, Intercom Live Chat and Vivantio have a user satisfaction rating of 88% and 93%, respectively, which reveals the general feedback they get from customers. Even better, reach put to a regular client of the software and solicit their opinion regarding the software in question.
At the moment, the most popular solutions in our Live Chat Software category are: Zendesk, Vision Helpdesk, Pipedrive.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
If you compare various Customer Support Software apps you shouldn’t simply analyze their features list and offered pricing packages. Keep in mind the app must be meeting your work processes and company so the more flexible their offer the better. Learn what systems are supported by Intercom Live Chat and Vivantio and make sure you will get mobile support for whichever devices you work on in your company. It may also be a good idea to learn which languages and geographies are supported, because this could be a deal breaker for many businesses.
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