What is better Intercom Live Chat or NinjaOne (Formerly NinjaRMM)? Specific companies demand different types of Customer Support Software. To learn which one fits your needs, consider comparing various options feature by feature along with their terms and pricing. Furthermore, you may get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.
The results are: Intercom Live Chat (8.8) vs. NinjaOne (Formerly NinjaRMM) (8.6) for total quality and usefulness; Intercom Live Chat (88%) vs. NinjaOne (Formerly NinjaRMM) (93%) for user satisfaction rating. Analyze their high and low points and find out which software is a better option for your company. An effective, simple tip is to write the strengths and weaknesses of both solutions side by side and see which solution has more benefits.
We know that not all people have the time to test dozens of different products, so we prepared a list of suggestions that you may find useful. Our top selections for the Live Chat Software category are: Zendesk, Vision Helpdesk, Pipedrive.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
It may not always be enough to just compare Intercom Live Chat and NinjaOne (Formerly NinjaRMM) with one another. Although useful features, cost and customer reviews are all crucial and should be included when making a final choice, you should also pay attention to the recognition and awards merited by every software. In many cases a less popular service may turn out to be an amazing choice that was distinguished with industry awards such as our Exceptional Customer Support Award which proves that regardless of lesser market popularity it’s a significant contender to the services that dominate the market.
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