Zendesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Track user data in Intercom
- Messenger launcher
- Auto messages
- Localization
- Email notifications
- Team inbox
- Live lead profiles
- Notes and mentions
- Saved replies
Pricing Info
Pricing Info
Intercom Live Chat offers three pricing plans as well as a free trial for 14 days:
Messages – From $53/month
- Segment – Target messages based on behavior and time
- Send – Send one-off or triggered auto messages
- Optimize – Improve message performance
- Integrate – connect to tolls you already use
Inbox – From $53/month
- Multi-channel – Receive messages from leads and users wherever they are
- Team Inbox – One place to manage and respond to all conversations with leads and users
- Operator Bot – Bot for better customer experiences
- Actionable insights – See your team’s performance and plan ahead
Articles – $49/month flat rate
- Public Help Center – Knowledge base searchable by anyone
- Actionable Insights – Feedback loops to help you improve your content
- Help Desk Integration – Connect Intercom’s Articles and Inbox products to scale your support
Integrations
Integrations
- Slack
- GitHub
- Wordpress
- Stripe
- Segment
- Sales CRM
- Zapier
- HipChat
- Zendesk
- Mixpanel
- MailChimp
- Marketo
- Trello
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Invision, Salesforce Desk, Expensify, Yahoo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Intercom Live Chat is a software platform you can use to track and engage your visitors, and convert them into your customers.
Company Email
team@intercom.io
Company's Address
55 2nd St, 4th Fl.,
San Francisco, CA 94105
Intercom Live Chat Comparisons
Popular Intercom Live Chat Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Flexible ticket management with automated workflow
- Multi-channel support: email, web, phone, chat, social media
- Mobile support with native iPhone, iPad, and Android apps
- Robust reporting and advanced analytics
- Customer facing web interface that you can easily brand
- Knowledge base portal and community forums included
- Over 100 out-of-the-box integrations with 3rd party apps
- Open API enabling seamless integration into your business
- Multi-brand support with linked accounts
- Unlimited, free “light agents” (Enterprise plan only)
- Group rules and macros
- Screencasting
- Public and private forums
- Full CSS rebranding
- Multi locale (timezone and languages)
- Export ticket views to CSV
- SSO with Twitter, Facebook, Google and SAML
- REST API
- Pre-built: Salesforce, SugarCRM
Pricing Info
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $55/agent/month (billed annually)
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Industry-leading ticketing system
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Messaging across web, mobile and social
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Email, voice, SMS, and live chat support
-
Help center – SINGLE
-
Easy-to-set up automations & workflows
-
AI-powered automated answers – UP TO 50
-
Unified agent workspace
-
Routing based on agent status and capacity
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Reporting and analytics – PREBUILT
-
Data and file storage – STANDARD
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1,000+ apps and integrations – PREBUILT
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Robust APIs – STANDARD RATE LIMIT
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Online support from the Zendesk team
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Onboarding and adoption guidance
Suite Growth –$89/agent/month (billed annually)
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All Suite Team features, plus:
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Multilingual content
-
CSAT surveys
-
Custom reports & dashboard
Suite Professional – $115/agent/month (billed annually)
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All Suite Growth features, plus:
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Live agent activity dashboard – VIEWABLE
-
Integrated community forums
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Private conversation threads
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Customizable and shareable dashboards
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Advanced voice capabilities
-
Data Location Options
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HIPAA compliance
-
Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $169/agent/month (billed annually)
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All the core elements needed for excellent customer support, plus
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Custom team roles and permissions
-
Advanced knowledge management
-
Customizable agent workspaces
-
Customizable branding for web conversations
-
Light access licenses – UP TO 1000
-
Live data and external dashboard sharing
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Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
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Sandbox environment for change management
-
Robust APIs – ENTERPRISE RATE LIMIT
-
AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans
-
Talk to Sales for further details
Integrations
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
- 123Contact Form
- 3CLogic
- Agile CRM
- AppGuru
- Azuqua
- Capsule CRM
- Cisco CTI
- ClickDesk Live Chat
- Cloud Magic
- Drupal
- FreshBooks
- Google Apps
- Hootsuite
- Infusionsoft
- Joomla!
- LiveChat
- MailChimp
- Microsoft Dynamics
- Olark Live Chat
- Podio
- Shopify
- SAP Business One
- WordPress
- Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Company Email
support@zendesk.com
Contact No.
Company's Address
989 Market Street Suite 300
San Francisco, CA 94103
USA
Zendesk Comparisons
Popular Zendesk Alternatives
No Customer Support Software will be able to solve all the requirements of a business. Even though key features of Intercom Live Chat and Zendesk are important you should also thoroughly study the integrations provided by a given solution. Very often you will already be making use of other types of B2B software in your company and it’s much more beneficial to select software that integrate well with each other. That way you will be able to guarantee an effortless transfer of data between your teams and apps, which can considerably reduce time wasted on migrating between one software and the other.
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