What is better Intercom Live Chat or LiveChat? Specific organizations want different types of Customer Support Software. To learn which one fits your needs, think about comparing various alternatives feature by feature an taking into consideration their terms and costs. Furthermore, you can get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.
The results are: Intercom Live Chat (8.8) vs. LiveChat (9.0) for general quality and efficiency; Intercom Live Chat (88%) vs. LiveChat (96%) for user satisfaction rating. Analyze their high and weaker points and decide which software is a better choice for your company. A simple, practical way is to note down the advantages and disadvantages of both services side by side and see which solution is better.
In case you you would like to quickly locate the best Live Chat Software according to our experts we suggest you check out these solutions: Vision Helpdesk, Pipedrive, Zendesk.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
You shouldn’t count on exclusively a broad array of features and flexible pricing plans from a well-known Customer Support Software. Almost as significant as key features is a top-notch customer support. You want to ensure that in a situation where you have any questions about Intercom Live Chat or LiveChat, or you run into a problem, or perhaps you’ll want to request a specific revision or functionality beneficial to your business you can rely on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are offered. Additionally, it’s a major asset if you are able to benefit from individual training or at the very least an FAQ you can use.
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