What is better Intercom Live Chat or ScreenConnect? Examining products to get the best Customer Support Software need not be hard. On our review platform, we enable you to match Intercom Live Chat and ScreenConnect and promptly see their unique elements. We allow you to examine their features, supported devices, level of support, costs, terms, and many more.
It's also possible to compare their overall score (8.8 for Intercom Live Chat vs. 9.0 for ScreenConnect) and overall customer satisfaction level (88% for Intercom Live Chat vs. 96% for ScreenConnect). Devote time to assess your best alternatives and see which one is right for your company. Similarly, you have to check the vendor’s credibility; are they reliable and will they still be around a few years from now?
As of now, the leading services in our Live Chat Software category are: Vision Helpdesk, Pipedrive, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
When you select a app that you think will be an actual asset for your team you shouldn’t simply limit yourself to what professionals have to say about it. In many cases personal experience with the product may change, depending on your own preferences and requirements. That’s why in our reviews we also give our User Satisfaction Rating for each service to give you a quick impression of how real users of Intercom Live Chat and ScreenConnect estimate their experience with the software. Our system is based on advanced analysis of product mentions on other sites, social networks and blogs, so you are going to obtain a full and reliable picture of what other customers think about every solution. In this case Intercom Live Chat has a total satisfaction rating at 88% while for ScreenConnect 96% of users express they had a positive experience with it.
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