What is better Intercom Live Chat or ScreenConnect? Getting the perfect Customer Support Software for your business is key to boosting your company’s productivity. In our platform, it is simple to evaluate numerous solutions to see which one is the appropriate software for your needs. Here you can match Intercom Live Chat vs. ScreenConnect and check their overall scores (8.8 vs. 9.0, respectively) and user satisfaction rating (88% vs. 96%, respectively).
You can also study the details of pricing, terms, plans, services, tools, and more, and decide which software offers more benefits for your business. In practice, select the software that lets you to change the features and subscription plan to match your business growth or lack of it.
Currently, the best services in our Live Chat Software category are: Vision Helpdesk, Zendesk, Pipedrive.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be sufficient to just compare Intercom Live Chat and ScreenConnect against each other. Although specific functionalities, cost and user experience are all important and should be taken into account when making a final decision, you should also check out the recognition and awards merited by each solution. In many cases a less known product may turn out to be an excellent choice that was distinguished with B2B awards such as our Great User Experience Award which reveals that despite limited market popularity it’s a worthy contender to the services that rule the market.
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