What is better Intercom Live Chat or Salesforce Service Cloud? Getting the proper Customer Support Software product is as easy as evaluating the solid and weak functionalities and terms offered by Intercom Live Chat and Salesforce Service Cloud. Here you can also match their general scores: 8.8 for Intercom Live Chat vs. 9.6 for Salesforce Service Cloud. Or you can look at their general user satisfaction rating, 88% for Intercom Live Chat vs. 97% for Salesforce Service Cloud.
We suggest that you put some effort and study their specific functions and figure out which one is the better alternative for your company. What’s more remember to take into account your company’s or industry’s special circumstances, for example, a multilingual app for a global team or a mobile version to help you work away from your office.
Users who don't have much time or need a Live Chat Software advice from our experts might want to take a look at these top choices for the current year: Pipedrive, Zendesk, Vision Helpdesk.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Both Intercom Live Chat and Salesforce Service Cloud were reviewed by a team of independent SaaS experts who carried out a thorough examination of all key elements of each service. Their final score was prepared by means of unique SmartScore model which gives an individual partial score to each component such as: main functionalities, customer support, mobile device support, security, client satisfaction as well as market presence. Here at FinancesOnline we know useful features are not the only thing essential to a company so we do our best to pay attention to all sides of a app before calculating its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
