Intercom Live Chat
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Track user data in Intercom
- Messenger launcher
- Auto messages
- Localization
- Email notifications
- Team inbox
- Live lead profiles
- Notes and mentions
- Saved replies
Pricing Info
Pricing Info
Intercom Live Chat offers three pricing plans as well as a free trial for 14 days:
Messages – From $53/month
- Segment – Target messages based on behavior and time
- Send – Send one-off or triggered auto messages
- Optimize – Improve message performance
- Integrate – connect to tolls you already use
Inbox – From $53/month
- Multi-channel – Receive messages from leads and users wherever they are
- Team Inbox – One place to manage and respond to all conversations with leads and users
- Operator Bot – Bot for better customer experiences
- Actionable insights – See your team’s performance and plan ahead
Articles – $49/month flat rate
- Public Help Center – Knowledge base searchable by anyone
- Actionable Insights – Feedback loops to help you improve your content
- Help Desk Integration – Connect Intercom’s Articles and Inbox products to scale your support
Integrations
Integrations
- Slack
- GitHub
- Wordpress
- Stripe
- Segment
- Sales CRM
- Zapier
- HipChat
- Zendesk
- Mixpanel
- MailChimp
- Marketo
- Trello
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Invision, Salesforce Desk, Expensify, Yahoo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Intercom Live Chat is a software platform you can use to track and engage your visitors, and convert them into your customers.
Company Email
team@intercom.io
Company's Address
55 2nd St, 4th Fl.,
San Francisco, CA 94105
Intercom Live Chat Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Appearance customization
- Chat client (that customers use)
- Chat agent console / use of instant messengers (IM)
- Proactive chats & Triggers
- Offline mode
- Shortcuts / canned messages
- Create chat protocols
- Tracking & live analytics
- Internationalization
Pricing Info
Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automations & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
Suite Growth –$79/agent/month (billed annually)
- All Suite Team features, plus:
- Multilingual content
- CSAT surveys
- Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
- All Suite Growth features, plus:
- Live agent activity dashboard – VIEWABLE
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
- All the core elements needed for excellent customer support, plus
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
- AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
- Talk to Sales for further details
Integrations
Zendesk Chat supports integration with the following business systems and applications:
- Zendesk
- Google Analytics
- Salesforce
- Highrise
- Magento
- Shopify
- Tictail
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.
Company Email
support@zopim.com
Company's Address
Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598
Zendesk Chat Comparisons
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Both Intercom Live Chat and Zendesk Chat were reviewed by a panel of reliable B2B experts who prepared a detailed examination of all key aspects of every software. Their final score was calculated using our unique SmartScore algorithm that provides a separate partial score to each component like: main functionalities, client support, mobile support, security, user satisfaction as well as market presence. Here at FinancesOnline we know useful features are not the only factor important to a company so we make sure we pay attention to all sides of a solution prior to coming up with its final score.
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