What is better Interactive Intelligence CaaS or ServiceNext? Today’s businesses need the best Customer Support Software product to remain competitive. On this page we help you with choosing the right service, by allowing you to examine Interactive Intelligence CaaS and ServiceNext down to the very details of their individual functions.
You can also make use of our total scoring values, which rate the software overall quality and performance. Interactive Intelligence CaaS got a 7.7 score, while ServiceNext has a score of 8.0. Likewise, you may compare their general user satisfaction rating: 100% (Interactive Intelligence CaaS) against 96% (ServiceNext). Bear in mind to select the application that best answers your top priorities, not the software with a lot of features.
If you have to quickly find the best Customer Support Software according to our experts we recommend you examine the following products: Freshdesk Omni, Zendesk, Freshdesk.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
No Customer Support Software will be perfect enough to cater to all the needs of a business. While core features of Interactive Intelligence CaaS and ServiceNext are important you should also thoroughly explore the integrations offered by each product. Very often you will already be making use of various kinds of SaaS software in your company and it’s definitely wiser to opt for software that integrate well with one another. If you do that you will be able to guarantee an effortless exchange of information between your teams and software used, which can significantly reduce time devoted to migrating between one product and the next.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
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