What is better Interactive Intelligence CaaS or PhaseWare Tracker? Finding the appropriate Customer Support Software product is as straightforward as comparing the solid and poor functions and terms offered by Interactive Intelligence CaaS and PhaseWare Tracker. Here it's also possible to match their all round scores: 7.7 for Interactive Intelligence CaaS vs. 7.2 for PhaseWare Tracker. Or you can check their general user satisfaction rating, 100% for Interactive Intelligence CaaS vs. 99% for PhaseWare Tracker.
We suggest that you spend some time to examine their specific functions and determine which one is the better alternative for your company. What’s more don’t forget to take into account your company’s or industry’s special circumstances, for instance, a multilingual software for a global company or a mobile version to help you work in the field.
In the event you have to quickly locate the optimal Customer Support Software according to our experts we advise you check out one of these solutions: Zendesk, Freshdesk, Freshdesk Omni.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
No Customer Support Software will be able to solve all the requirements of a business. Though key features of Interactive Intelligence CaaS and PhaseWare Tracker are obviously a priority you should also carefully analyze the integrations offered by every solution. Very often your team will already be making use of other types of B2B software in your company and it’s definitely wiser to select software that integrate well with each other. With that approach you can ensure an effortless transfer of data between your teams and apps, which can significantly reduce time spent on migrating between one product and the next.
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