What is better NICE inContact CXone or GoTo Resolve? Reviewing products to get the best Customer Support Software doesn't have to be difficult. On our review platform, it is possible to match NICE inContact CXone and GoTo Resolve and immediately evaluate their differences. We allow you to examine their uniqe benefits, supported devices, level of support, pricing rates, terms, and many more.
It's also possible to review their overall score (8.8 for NICE inContact CXone vs. 8.2 for GoTo Resolve) and overall customer satisfaction level (91% for NICE inContact CXone vs. 96% for GoTo Resolve). Spend some time and examine your best choices and see which one is ideal for your company. Likewise, you must check the software vendor’s background; can you count on them and will they still be around in the future?
People who want to save some time or could use a Call Center Software advice from our experts may want to examine these top choices for the current year: Zendesk, JustCall, Freshdesk Contact Center.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Please keep in mind that while both NICE inContact CXone and GoTo Resolve may provide an excellent array of features every product might be created for a different company size. If you are studying different apps you may want to pay attention to a business type they are aimed at. Certain features might scale up with no problem for huge enterprises but if you have a small or mid-sized company it’s frequently better to stay away from paying for advanced features that you might never use.
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