What is better IMsupporting or Kommunicate? Getting the most effective Customer Support Software product is all about cross-checking various solutions and identifying the top program for your specific needs. Our unique algorythm will give you a fast look at the general rating of IMsupporting and Kommunicate. For total quality and performance, IMsupporting scored 8.7, while Kommunicate scored 8.7. On the other hand, for user satisfaction, IMsupporting earned 100%, while Kommunicate earned 96%.
Below you can also look at their features, terms, plans, etc. to see which software will be more appropriate for your situation. An important aspect to evaluate is if the application lets you to toggle on/off permissions on different types of users to secure any sensitive business data.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software products available on the market, but among them these three deserved our special attention: Freshdesk, Freshdesk Omni, Zendesk.
IMsupporting offers four SMB and enterprise pricing packages for business owners and online sellers to choose from. Take a look at the details and select the pricing package that suits the needs of your business.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
All the data, details and experiences that we provided in this comparison were taken from official company websites, marketing resources available online, real-life experience from real users as well as our individual hands-on use of every service by a professional reviewer. We do our best to comprehensively examine each app, as a result we not only analyze it internally, but we also compare our findings with opinions of other members from the B2B community.
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