What is better iHelpDesk or ScreenConnect? With different functions, pricing, terms, and more to check, determining the best Help Desk Software for your company is tricky. Nevertheless by using our system, it is simple to match the functions of iHelpDesk and ScreenConnect together with their general score, respectively as: 6.5 and 9.0 for overall score and 100% and 96% for user satisfaction.
You can also compare them feature by feature check out which application is a more effective fit for your company. Remember to get a trial version first before subscribing to see how the software works in practical situations.
At this time, the most popular products in our category are: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you continue having second thoughts about which product will work best for your company it may be a sensible idea to examine each service’s social metrics. Such metrics are usually a sign of how popular each product is and how big is its online presence. For instance, in case of Facebook iHelpDesk has 0 likes on their official page while ScreenConnect profile is liked by 24487 people.
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