What is better iHelpDesk or ScreenConnect? Buying the best Help Desk Software product is all about comparing various solutions and figuring out the top program for your specific needs. Our exclusive process gives you an instant look at the general rating of iHelpDesk and ScreenConnect. For total quality and performance, iHelpDesk scored 6.5, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, iHelpDesk earned 100%, while ScreenConnect earned 96%.
Below you can also check their features, terms, plans, etc. to see which program will be more appropriate for your situation. One key element to assess is if the application can enable/disable limitations on different types of users to limit the exposure of any critical corporate data.
At this time, the most popular products in our category are: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The services compared on this page are merely a small sample of our entire Help Desk Software category and you should take into account that there may be more desirable alternatives available. If you want to make sure you make the optimal decision for your company we definitely suggest that you compare more services first. It may also be a good idea to consult our top 10 Help Desk Software ranking to find out which solutions are in the current year the highest-rated ones and dominate the market.
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