What is better iHelpDesk or NinjaOne (Formerly NinjaRMM)? Buying the best Help Desk Software product is all about comparing different solutions and identifying the top program for your specific needs. Our unique process gives you a brief look at the general rating of iHelpDesk and NinjaOne (Formerly NinjaRMM). For overall quality and performance, iHelpDesk scored 6.5, while NinjaOne (Formerly NinjaRMM) scored 8.6. On the other hand, for user satisfaction, iHelpDesk earned 100%, while NinjaOne (Formerly NinjaRMM) earned 93%.
Below it's also possible to look at their functionalities, terms, plans, etc. to see which program will be more suitable for your needs. An important aspect to assess is if the software can enable/disable permissions on various types of users to secure any sensitive corporate data.
We know that not all people have enough time to test a wide range of various products, so we prepared a list of suggestions that you may find useful. Our top selections for the category are: .
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
No Help Desk Software will manate to solve all the requirements of a specific team. While main functionalities of iHelpDesk and NinjaOne (Formerly NinjaRMM) are important you should also thoroughly examine the integrations provided by each solution. In many cases you will already be using other types of B2B software in your company and it’s much more beneficial to go with services that integrate well with each other. If you do that you will be able to ensure a smooth transfer of information between your teams and apps, which can really reduce time devoted to migrating between one app and the next.
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