What is better iHelpDesk or Vivantio? The perfect Help Desk Software is a service that can deal with your company’s unique needs. It’s easy to identify which alternative works really with your enterprise if you examine numerous products before you decide which one is the best.
As an example, iHelpDesk and Vivantio are scored at 6.5 and 8.4, respectively, for general quality and performance. Similarly, iHelpDesk and Vivantio have a user satisfaction rating of 100% and 93%, respectively, which indicates the general response they get from customers. Even better, get in touch with a current client of the software and ask for their feedback concerning the application in question.
In the event you would like to quickly decide on the optimal according to our review team we advise you check out the following services: .
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
If you are still having second thoughts about which software will be best for your business it might be a good idea to take a look at each service’s social metrics. Such metrics are quite often an indicator of how popular a given product is and how extensive is its online presence. For instance, in case of Facebook iHelpDesk has 0 likes on their official profile while Vivantio profile is liked by 0 people.
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