What is better ICTBroadcast or ServiceNext? We are here to streamline the whole process of reviewing Customer Support Software products for you. In particular, on this page you can examine the overall performance of ICTBroadcast (8.0) and contrast it with the overall performance of ServiceNext (8.0). You may also match their overall user satisfaction rating: ICTBroadcast (97%) vs. ServiceNext (96%).
Likewise, research their capabilities in detail to see which product can better address your company’s requirements. Generally, any business app has to let you to quickly see the big picture, at the same time offering you immediate access to the details.
Those of you who want to save some time or would like to get a Call Center Software suggestion from our experts might want to investigate these top choices for this year: JustCall, Freshdesk Contact Center, Zendesk.
To meet the needs of two different types of clients, ICTBroadcast is offered in two enterprise pricing editions and several add-ons. The price also scales with the channel limits. Contact the vendor for custom pricing if you need a plan for over 500 channels. A free trial is also available.
Enterprise Edtion – Starts at $299 for Five Channels
To consolidate client data and documents into a single database for easy access and management, ICTBroadcasts integrates with several CRM programs. This includes:
SuiteCRM
SugarCRM
EspoCRM
Yetiforce
Vtiger
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ICTBroadcast is a unified call center and communications auto-dialer software.
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
You shouldn’t expect exclusively a wide set of functionalities and adjustable pricing packages from a reliable Customer Support Software. Almost as essential as main features is a top-notch customer support. You want to make sure that in a situation where you have any questions about ICTBroadcast or ServiceNext, or you struggle with some problems, or maybe you’ll want to request a certain revision or feature beneficial to your team you can rely on a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you can profit from personal training or at the very least a knowledge base you can use.
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