What is better ICTBroadcast or Hiver? Finding the right Customer Support Software product is as simple as evaluating the solid and poor characteristics and terms offered by ICTBroadcast and Hiver. Here it's also possible to match their all round scores: 8.0 for ICTBroadcast vs. 8.8 for Hiver. Or you can verify their general user satisfaction rating, 97% for ICTBroadcast vs. 96% for Hiver.
We suggest that you spend some time to analyze their specific functions and decide which one is the better choice for your organization. What’s more remember to take into account your company’s or industry’s special situation, for instance, a multilingual app for a global company or a mobile platform to help you work in the field.
At the moment, the top services in our Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
To meet the needs of two different types of clients, ICTBroadcast is offered in two enterprise pricing editions and several add-ons. The price also scales with the channel limits. Contact the vendor for custom pricing if you need a plan for over 500 channels. A free trial is also available.
Enterprise Edtion – Starts at $299 for Five Channels
To consolidate client data and documents into a single database for easy access and management, ICTBroadcasts integrates with several CRM programs. This includes:
SuiteCRM
SugarCRM
EspoCRM
Yetiforce
Vtiger
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ICTBroadcast is a unified call center and communications auto-dialer software.
Hiver connects natively with the following widely used apps, among others:
Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
All the data, facts and opinions that we presented in this table were collected from official company websites, promotional resources available online, actual experience from real clients as well as our personal everyday use of each solution by an expert. We do our best to thoroughly study every software, as a result we not only examine it internally, but we also correlate our observations with views of other people from the B2B community.
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