Freshdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Blog SEO Recommendations
- Blog Analytics
- Integrated Social Publishing
- Mobile Optimization
- Social Media Monitoring
- Social Media Publishing
- Social Media Analytics
- Social Media Bookmarklet
- Search Engine Optimization
- Calls-to-Action
- Progressive Profiling
- A/B Testing Landing Pages
- Segmentation
- Custom Lead Scoring
- Sales Lead Revisit Notifications
- Predictive Lead Scoring
- Event-based Segmentation & Scoring
- Email Optimizer
- Email Testing
- List Building
- Branching
- Email Lead Nurturing
- Sales Notifications
- Automation Templates (Recipes)
- Event-based Automation Triggers
Pricing Info
Pricing Info
HubSpot’s enterprise pricing scheme will depend on whether you’re interested to purchase the CRM, Sales, or Marketing module. Here are the details:
HubSpot CRM is available for free to all users. You can easily get started for free here.
HubSpot Marketing Suite, on the other hand, is offered in three packages designed to address varying needs and business requirements as well as volume of customers. A free trial option is also available.
Basic – $200/month (billed annually)
- 100 Contacts + $100 per 1k extra
- Content Marketing
- Email Marketing
- Social Media
- Analytics
Pro – $800/month (billed annually)
- 1,000 Contacts + $50 per 1k extra
- Everything in Basic, Plus:
- Salesforce Integration
- Marketing Automation
- Smart Content
Enterprise – $2,400/month (billed annually)
- 10,000 Contacts + 10 per 1k extra
- Everything in Pro, Plus:
- A/B Testing
- Predictive Lead Scoring
- Advanced Reporting
HubSpot Sales’s Basic package is free, and offers everything you need in order to adopt effective inbound sales processes. A Pro package is also available:
HubSpot Sales Basics – free
- Gmail & Outlook integration
- HubSpot CRM integration & API
- Email Scheduling
- Email Notifications
- Limited Email Tracking History
- Limited Email Templates
- Limited calling
- Limited documentation
HubSpot Sales Pro – $50/user/month
- All features from the Free plan (unlimited)
- Sequences
- Prospects
- Meetings
*A reporting add-on is available for all modules against a $200 one-time fee.
Integrations
Integrations
HubSpot integrates with the following business systems and applications:
- Zendesk
- LiveChat
- Zopim
- Snapengage
- Zapier
- Bitium
- Azuqua
- Pipemonk
- Shopify
- Wordpress
- Magento
- Survicate
- Wufoo
- Wistia
- Gravityforms
- BigCommerce
- Ektron
- Wrike
- ProjectManager
- Salesforce
- Zoho CRM
- Pipedrive
- Nimble
- TeamSupport
- Freshdesk
- Pipeliner CRM
- 1CRM
- Base CRM
- SurveyMonek
- Eventbrite
- SugarCRM
- LoginRadius
- MicrosoftDynamics
- Velocify
- Amity
- Workbooks CRM
- Mothernode
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
TradeGecko, DeskDirector, RandStad
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
HubSpot is an award-winning software platform that offers marketing, sales, and CRM tools to help you grow your company by forging more authentic relationships with your customers. As an all-in-one marketing platform, it also serves as an efficient content management software.
Company Email
Contact No.
Company's Address
HubSpot, Inc.
25 First St, 2nd Floor
Cambridge, MA 02141
USA
HubSpot Comparisons
Popular HubSpot Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ticket Management and Monitoring
- Team Inbox
- SLA Management
- Agent Collision Detection
- Custom Ticket Creation
- Repeated Action Automation
- Pre-formatted Response Generation
- Team Huddle
- Shared Ownership
- Linked Tickets
- Ticket Splitting
- Multichannel Support
- Ticket Dispatch
- Intelligent Ticket Management
- Time-triggered Automation
- Event-triggered Automation
- Real-time Email Notification
- Immediate Solutions Provider
- Email to Knowledge Base Content
- Feedback Mechanism
- Knowledge Base Monitoring
- Moderation Creation and Management
- Forum topic to ticket conversion
- Helpdesk and customer satisfaction reports
- Real-time customer analytics
- Customized Reports
- Portal Design and Customization
- Agent Management and Delegation
- Custom Ticketing, URL, and apps
- Customer Segmentation
- Custom SSL Certificates
- IP and Network Restrictions
- Identity and Access Management
Pricing Info
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.
Freshdesk offers various subscription plans plus a free app. The vendor provides 24/5 phone support and 24/7 email support. You can test it first when you sign up for Freshdesk free trial here.
Free – $0
- 2 agents for 6 months
- Ticket Dispatch: Automatically assign tickets to the right agents
- Knowledge Base: Create a self-service portal for your customers
- Ticket Trend Report: Analyze ticket patterns and improve support
- Out-of-the-Box Analytics and Reporting: Access pre-built reports and dashboards
Freshdesk Omni (Growth) – $29/user/month (billed annually)
Omnichannel helpdesk:
- Freshdesk Command Centre – Unified workspace
- Ticketing
- Customer portal and knowledge base
Freddy AI:
- AI agents – Conversational AI, Vertical AI, Agentic Workflows (First 500 sessions included. $49 per 100 sessions)
Analytics:
- Standard reports and real-time dashboards
Security, routing, SLA:
- Role-based access control
- SSO
Freshdesk Omni (Pro) – $79/user/month (billed annually)
Omnichannel helpdesk:
- Everything in Freshdesk Omni Growth plus
- Multilingual helpdesk
- Assignment (IntelliAssign, load-based, round robin)
Freddy AI:
- AI agents – Conversational AI, Vertical AI, Agentic Workflows, Email AI Agent (First 500 sessions included. $49 per 100 sessions)
- AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
- Everything in Freshdesk Omni Growth plus
- Custom real-time dashboard
- Agent availability dashboard
Self-service:
- Multilingual translations
- Full portal customization
Security, routing, SLA:
- Everything in Freshdesk Omni Growth plus
- Business hours
- Multiple SLA policies
Freshdesk Omni (Enterprise) – $119/user/month (billed annually)
- Free 14-day trial
Omnichannel helpdesk:
- Everything in Freshdesk Omni Pro plus
- Skill-based assignment
Freddy AI:
- Everything in Freshdesk Omni Pro
- AI Insights – Proactive insights, Converstional insights
Analytics:
- Everything in Freshdesk Omni Pro plus
- Custom object analysis
Self-service:
- Everything in Freshdesk Omni Pro plus
- Approval workflow
- Flexible knowledge base hierarchy
Security, routing, SLA:
- Everything in Freshdesk Omni Pro plus
- Agent shifts
- JWT authentication
- Allowed domains and IP whitelisting
Freshdesk Email and Ticketing (Growth) – $19/user/month (billed annually)
Help Desk and Ticketing:
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
Analytics:
- OOB analytics and standard reports
Self-service:
- Knowledge base
Security, routing, SLA:
- Role-based access control
- SSO
- Ticket dispatch
Freshdesk Email and Ticketing (Pro) – $55/user/month (billed annually)
Help Desk and Ticketing:
- Everything in Freshdesk Growth plus
- Collaborators
- Multilingual help desk
Freddy AI:
- Email AI Agent (First 500 sessions included. $49 per 100 sessions)
- AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
- Everything in Freshdesk Growth plus
- Custom real-time dashboard
- Agent availability dashboard
Self-service:
- Multilingual translations
- Full portal customization
Security, routing, SLA:
- Everything in Freshdesk Growth plus
- Business hours
- Multiple SLA policies
Freshdesk Email and Ticketing (Enterprise) – $89/user/month (billed annually)
Help Desk and Ticketing:
- Everything in Freshdesk Pro
Freddy AI:
- Email AI Agent (First 500 sessions included. $49 per 100 sessions)
- AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
- Everything in Freshdesk Growth plus
- Custom real-time dashboard
- Agent availability dashboard
Self-service:
- Everything in Freshdesk Pro plus
- Approval workflow
- Flexible knowledge base hierarchy
Security, routing, SLA:
- Everything in Freshdesk Pro plus
- Agent shifts
- JWT authentication
- Allowed domains and IP whitelisting
Integrations
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
- SugarCRM
- Capsule
- Harvest
- Gmail Gadgets
- Google tools
- Dropbox
- HelpOnClick
- Snap Engage
- iContact
- Zoho CRM
- Freshchat
- Nimble
- FetchFlow
- Knowlarity
- Highrise
- Olark
- Microsoft Teams
- Constant Check
- Userlike
- Magento
- Woo Themes
- OneSky
- FreshPlugs
- RESTful API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
Company Email
Contact No.
Company's Address
Freshworks, Inc.
311 California Street, San Francisco, CA 94104
USA
Freshdesk Comparisons
Popular Freshdesk Alternatives
No CRM Software will be perfect enough to cover all the needs of a business. Though core functionalities of HubSpot and Freshdesk are important you should also carefully analyze the integrations provided by a given product. In many cases you will already be using various kinds of SaaS software in your company and it’s much wiser to go with services that integrate well with each other. With that approach you will be able to guarantee a reliable exchange of information between your teams and services, which can significantly reduce time devoted to migrating between one service and the other.
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