What is better HelpSpot or ManageEngine ServiceDesk Plus? When choosing the proper Customer Support Software for your enterprise our recommendation is that you assess the features, pricing, and other important information regarding the product and vendor. Here, you can examine the similarities and distinctions between HelpSpot (overall score at 7.5 and user satisfaction at N/A%) and ManageEngine ServiceDesk Plus (overall score at 8.7 and user satisfaction at 100%).
It's also possible to check their unique details, like tools, plans, rates, terms and conditions, etc. What is more, analyze the terms closely for information on extra charges, such as, installation, separate helpdesk support, upgrade fees, disk space fees, and more.
Those of you who are pressed for time or would like to get a suggestion from our experts may want to take a look at these top choices for the current year: .
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
No Customer Support Software will be able to cater to all the requirements of a business. While key features of HelpSpot and ManageEngine ServiceDesk Plus should matter you should also thoroughly analyze the integrations provided by every solution. Quote frequently you will already be making use of various kinds of B2B software in your company and it’s much more beneficial to opt for services that integrate well with each other. If you do that you can guarantee a reliable transfer of information between your teams and services, which can really reduce time spent on migrating between one app and the other.
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