What is better Helprace or ServiceNext? If you want a competent Customer Support Software product for your company you must remember to compare a wide range of alternatives. It doesn’t have to be challenging, and can be as quick as matching their features in a table like the one below. You will also get a quick idea how each product performs. For example, on this page you can find Helprace’s overall score of 8.0 and compare it against ServiceNext’s score of 8.0; or Helprace’s user satisfaction level at 90% versus ServiceNext’s 96% satisfaction score.
The evaluation will help you spot the strengths and weaknesses of each service, and make up your mind on which one fits you requirements better. Aside from the rich features, the application which is simple and intuitive is always the better product.
In case you you would like to quickly identify the more reliable Help Desk Software according to our review team we suggest you check out these products: Zendesk, Salesforce Service Cloud, Freshdesk.
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
ServiceNext offers deep business integrations with the following software:
Salesforce
ServiceNow
Oracle Business Applications
Workday
SAP Applications
The platform also allows API integration across various ERP and CRM systems modules.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Body Shop, EnerSys, Skoda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNext empowers businesses to provide seamless and personalized support experiences, leveraging AI technology to deliver efficient and tailored customer assistance.
If you are still having doubts about which product will perform best in your case it may be a sensible idea to take a look at each service’s social metrics. Such metrics are usually a sign of how popular a given product is and how large is its online presence. For example Helprace Twitter account has currently 3977 followers. At the same time ServiceNext Twitter is followed by 20 users.
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