What is better GoTo Resolve or Zoho Assist? Finding the most effective Customer Support Software product is all about assessing numerous solutions and determining the top application for your specific needs. Our exclusive process will give you a brief look at the general rating of GoTo Resolve and Zoho Assist. For all round quality and performance, GoTo Resolve scored 8.2, while Zoho Assist scored 8.5. On the other hand, for user satisfaction, GoTo Resolve earned 96%, while Zoho Assist earned 98%.
Below you can also look at their characteristics, terms, plans, etc. to determine what application will be more suitable for your needs. An important element to check is whether the app lets you to toggle on/off permissions on different types of users to limit the exposure of any confidential company data.
If you need to quickly locate the best Help Desk Software according to our experts we recommend you examine one of these solutions: Zendesk, Salesforce Service Cloud, Freshdesk.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
Every time you research various Customer Support Software services you shouldn’t only study their features list and offered pricing plans. Pay attention to the fact that the service should be adjusted to your needs and company so the more flexible their offer the better. Check which platforms are supported by GoTo Resolve and Zoho Assist and make sure you will obtain mobile support for whichever devices you work on in your company. You should also learn which languages and countries are supported, as this may be a deal breaker for many businesses.
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