What is better Genesys or HelpSpot? Purchasing the right Customer Support Software product is as easy as contrasting the strong and weak functions and terms offered by Genesys and HelpSpot. Here it's also possible to match their total scores: 7.5 for Genesys vs. 7.5 for HelpSpot. Or you can verify their general user satisfaction rating, N/A% for Genesys vs. N/A% for HelpSpot.
We suggest that you spend some time to review their differences and decide which one is the better option for your organization. Likewise, keep in mind to consider your company’s or industry’s special circumstances, for instance, a multilingual software for a global staff or a mobile platform to help you work on the go.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions offered on the market, but among them these three deserved our special attention: Freshdesk Omni, Zendesk, Freshdesk.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
Both Genesys and HelpSpot were evaluated by a group of reliable B2B experts who conducted a full examination of all key aspects of every app. Their ultimate rating was calculated using our unique SmartScore system which gives a separate partial score to each factor including: main functionalities, customer support, mobile support, security, client satisfaction and reviews in other media. We know useful features are not the only aspect essential to a company so we make sure we pay attention to all aspects of a solution prior to giving it a final rating.
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