What is better Genesys Cloud or Sinch? Today’s firms require the most effective Customer Support Software product to stay competitive. On this page we help you with buying the right tool, by allowing you to evaluate Genesys Cloud and Sinch down to the very details of their individual functions.
It is also possible to examine our total scoring values, which rate the software general quality and performance. Genesys Cloud got a 9.0 score, while Sinch has a score of 8.6. Likewise, you may compare their general user satisfaction rating: 93% (Genesys Cloud) against 94% (Sinch). Keep in mind to choose the solution that best matches your top priorities, not the solution with the higher number of features.
We did our best to prepare reviews of all popular Call Center Software products offered out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk Contact Center, JustCall.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
If you are still having second thoughts about which product will work best for your business it may be a sound idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular every solution is and how big is its online presence. For instance Genesys Cloud Twitter account has currently 17854 followers. At the same time Sinch Twitter is followed by 2181 users.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
