What is better Freshstatus or Nilex Enterprise? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is will work better for your company. For overall product quality, Freshstatus earned 8.8 points, while Nilex Enterprise received 8.0 points. At the same time, for user satisfaction, Freshstatus scored 95%, while Nilex Enterprise scored N/A%.
Details about their characteristics, tools, supported platforms, customer service, etc. are available below to provide you with a more accurate review. Keep in mind to purchase only the features your business requires so you don’t waste resources for functions which are redundant.
Our team put a lot of effort to prepare reviews of all popular IT Service Software products available out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshservice, LiveAgent.
Freshstatus offers native integrations for these services:
Email
Twitter
Freshping
Statuspage.io
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NHS, Honda, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A platform for creating status pages for public and private use and for efficiently communicating system incidents and status updates to customers and stakeholders. Businesses can build public status pages for customers or private status pages for internal use.
Nilex Enterprise has a straightforward enterprise pricing option that meets your varying operational needs. The pricing is also based on the number of users you need to support with a minimum requirement of five licenses.
Both Freshstatus and Nilex Enterprise were evaluated by a panel of reliable B2B experts who conducted a detailed study of all important elements of each solution. Their total rating was calculated by means of unique SmartScore system which calculates a separate partial score to each factor like: main functionalities, client support, mobile device support, security, user satisfaction and market presence. We know useful features are not the only thing essential to a company so we do our best to pay attention to all aspects of a solution before coming up with its final score.
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