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Compare Freshdesk vs. Bazaarvoice Connections

You have such a huge number of CRM Software alternatives in today’s market that choosing the right product can be overwhelming. On our comparison page, you can easily evaluate the tool, terms and conditions, available plans, and more details of Freshdesk and Bazaarvoice Connections. You can compare their score (9.8 for Freshdesk vs. 8.7 for Bazaarvoice Connections) and user satisfaction level (100% for Freshdesk vs. 97% for Bazaarvoice Connections). The scores and ratings give you a general idea how both of these software products perform. In addition, find out if the software can integrate with the company’s current business apps to promote greater productivity. In case you you need to quickly find the optimal Customer Support Software according to our review team we recommend you take a look at the following services: Zendesk, Freshdesk, Salesforce Essentials.
Comparison

Freshdesk

VS

Bazaarvoice Connections

VS

Freshdesk screenshot Bazaarvoice Connections screenshot
Pricing Details

Our Score

Our Score

9.8 ?

Our Score

8.7 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

97% ?

Cost

Cost

free

by quote

Pricing Type

Pricing Type

Monthly payment Free | Quote-based
Full Review

Full Review

Overview

Overview

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
An online portal where brands can access and respond to aggregated consumer reviews and questions across retail partner sites in a single interface.
Quick Links
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Integrations

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

No information available.

Prominent Customers

Prominent Customers

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef Sleep Revolution, Valspar, Homax Group, Samsung
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Pricing Plans

Pricing Plans

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Bazaarvoice Connections offers two packages:

Connections Basic (free)

Reply to shopper questions and view up to 25 customer reviews across all participating retailers in the Bazaarvoice network. After you sign up for the FREE Connections Basic program, you will be automatically eligible to upgrade to Connections Premium.

Connections Premium (by quote)

Respond to shopper reviews and queries across all participating retailers. Bazaarvoice’s technology finds the most important reviews across the Bazaarvoice network and collects them in one inbox to make it simple to respond and learn. Connections Premium pricing is tiered based on review volume.

Pricing Details

Pricing Details

Learn more about Freshdesk pricing Learn more about Bazaarvoice Connections pricing
Company's Address

Company's Address

311 California street,
San Francisco, CA 94104
Bazaarvoice Inc., 3900 N. Capital of TX Hwy., Suite 300, Austin, TX 78746
Available Languages

Available Languages

English, Dutch, Polish, Turkish, Swedish English
Company Email

Company Email

support@freshdesk.com connections@bazaarvoice.com
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Web-based
Available Features

Available Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Bazaarvoice Connections FEATURES

  • Tailored support
  • Client success teams who are local to your region
  • In 37 languages globally
  • Extend your content reach
  • In-depth reporting
  • Respond to reviews, answer questions
  • Industry-leading moderation
  • Brain power
  • 24/7 moderation
  • Customize content tagging for your business easily
  • Global scalability
  • Drive more traffic with Google
  • Improve your ROI on paid ads
  • Strong anti-fraud protections
  • No waiting for content
  • Customize your forms to your needs
  • Innovation built in-house
Phone Number

Phone Number

+1 (866) 832-3090 (866) 522-9227
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be enough to just compare Freshdesk and Bazaarvoice Connections against each other. Even though useful features, pricing and customer reviews are all crucial and should be taken into account when making a final choice, you should also pay attention to the recognition and awards won by every service. Frequently a less dominant software may turn out to be a good choice that was distinguished with SaaS awards such as our Experts’ Choice Award which reveals that regardless of limited market presence it’s a worthy rival to the products that dominate the market.