What is better Freshchat or MiContact Center? Comparing products to get the best Customer Support Software need not be complicated. On our review platform, you can easily match Freshchat and MiContact Center and immediately evaluate their varying features. We allow you to take a look at their features, supported devices, level of support, prices, terms, and much more.
You can also examine their overall score (9.2 for Freshchat vs. 7.8 for MiContact Center) and overall customer satisfaction level (96% for Freshchat vs. N/A% for MiContact Center). Devote time to assess your top alternatives and determine which one is ideal for your company. Likewise, you must consider the vendor’s credibility; can you count on them and will they still be operating in a few years time?
We are aware that not all businesses have enough time to scrutinize a large number of various services, so we prepared a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: Zendesk, Pipedrive, Vision Helpdesk.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
No Customer Support Software will manate to cover all the needs of a company. Though main functionalities of Freshchat and MiContact Center should matter you should also thoroughly examine the integrations supported by each software. Very often you will already be working with other types of SaaS software in your company and it’s always better to choose products that integrate well with one another. If you do that you can guarantee an effortless exchange of data between your teams and services, which can significantly reduce time wasted on migrating between one app and the other.
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