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Compare Freshchat vs. MiContact Center

Buying the ideal Customer Support Software for your organization is key to improving your company’s effectiveness. In our platform, it's easy to review various solutions to see which one is the appropriate software for your requirements. Here you can match Freshchat vs. MiContact Center and check out their overall scores (9.0 vs. 7.8, respectively) and user satisfaction rating (96% vs. 100%, respectively). You can even look at the details of costs, terms, plans, functions, tools, and more, and decide which software offers more advantages for your business. As a rule of thumb, select the software that allows you to add/remove features and price terms to match your business growth or lack of it. Users who are pressed for time or would like to get a Live Chat Software recommendation from our team may want to examine these top choices for this year: Kayako, LiveAgent, Freshchat.
Compare

Freshchat

VS

MiContact Center

VS

Freshchat screenshot MiContact Center screenshot
Pricing Details

Our Score

Our Score

9.2 ?

Our Score

7.8 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

100% ?

Cost

Cost

free

by quote

Price Scheme

Price Scheme

Free | Monthly payment | Annual Subscription Quote-based
Complete Review

Complete Review

General Description

General Description

Freshchat is a modern messaging software for sales teams offered by Freshworks.
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
Quick Links
Available Languages

Available Languages

English, Dutch, Polish, Turkish, Swedish English
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Prominent Customers

Prominent Customers

Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Contact No.

Contact No.

+1-866-832-3090 +61 290 239 500
Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Ticket Training
Pricing Details

Pricing Details

Learn more about Freshchat pricing Learn more about MiContact Center pricing
Available Plans

Available Plans

Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.

The pricing scheme looks as follows:

Sprout – Free

  • 10 Active members
  • Unlimited contacts
  • Priority Inbox
  • Channels and Groups
  • 30 day chat history
  • Integrations (Facebook Messenger, Slack, Freshdesk)
  • Mobile app
  • Desktop and push Notifications
  • 10K MUV

Blossom – $15/member/month

  • All Sprout features
  • Unlimited contacts
  • Events Timeline
  • Limited triggered messages
  • FAQs
  • CSAT
  • Zendesk Integration
  • Assignment rules
  • SmartPlugs
  • Business hours

Garden – $24/member/month

  • All features in Blossom
  • Unlimited contacts
  • Bots
  • Unlimited, recurring triggered messages
  • In-app campaigns
  • Event capture
  • Clearbit integration
  • Freshsales integration

Estate – $39/member/month

  • All features from Garden
  • Unlimited contacts
  • IntelliAssign
  • Multilingual support
  • IP Whitelisting
  • Customer Success Manager

Contact Mitel for a custom price quote based on your business size.

Company's Address

Company's Address

1250 Bayhill Drive, Suite 315
San Bruno, California
USA
350 Legget Dr., Kanata, ON K2K 2W7, Canada
Contact Email

Contact Email

contactus@freshworks.com
Supported Integrations

Supported Integrations

Freshchat integrates with the following business systems and applications:

  • Freshdesk
  • Freshsales
  • Zendesk
  • Messenger
  • Slack
  • ClearBit

Mitel Portfolio Integrations

MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:

  • Outbound dialing and campaign management
  • Quality monitoring and call recording
  • Workforce management

Third-Party Contact Center Applications

Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.

These solutions include:

  • Customer Relationship Management
  • Presence and chat engines
  • Social media monitoring
Customer Types

Customer Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Features

Available Features

Freshchat FEATURES

  • Triggered messaging
  • In-app campaigns
  • Message channels
  • Push notifications
  • Mobile apps for all team members
  • Unlimited contacts
  • Priority inbox
  • Team widget
  • Events and user properties
  • Custom views
  • Web messenger
  • People segmentation
  • Bot
  • FAQ feedback
  • SmartPlugs
  • Customized bot workflow
  • CRM autoload
  • IntelliAssign
  • Groups
  • Assignment rules
  • In-Product FAQs
  • Multilingual FAQs
  • Canned response
  • Labels
  • Bulk actions
  • Real-time dashboard
  • Customer satisfaction score
  • Private notes
  • Read recipts
  • Desktop notifications
  • Business hours
  • Integrations
  • In-app support
 

MiContact Center FEATURES

  • ACD (Automatic call distributor)
  • Active directory integration
  • Agent productivity tools
  • Agent routing
  • Agent scripting
  • Automated outbound dialing
  • Call and screen recording
  • Call flow authoring
  • CRM and third party integrations
  • CTI integration
  • Data exchange and surveys
  • Historical/real-time reporting
  • Inbound, outbound, and blended call routing
  • Interactive visual queue
  • Interactive voice response (IVR)
  • Live dashboards
  • Multi-channel support
  • PCI compliance
  • Silent monitoring
  • Unified agent desktop
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QUICK LINKS

QUICK LINKS

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Every time you test various Customer Support Software apps you shouldn’t only explore their features list and available pricing plans. Pay attention to the fact that the software must be adjusted to your needs and team so the more flexible their offer the better. Find our what OSes are supported by Freshchat and MiContact Center and be certain you will get mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and geographies are supported, because this could be a deal breaker for many firms.