What is better Freshdesk Contact Center or Fonality? A great way to find the correct Business Phone Systems product for your firm is to compare the solutions against each other. Here you can compare Freshdesk Contact Center and Fonality and see their capabilities compared contrastively to help you select which one is the better product.
Also, you can compare their overall ratings, including: overall score (Freshdesk Contact Center: 9.2 vs. Fonality: 8.2) and user satisfaction (Freshdesk Contact Center: 100% vs. Fonality: 90%). Check their varying features and similarities and find out which one outperforms the other. Moreover, anticipate the state of your company tomorrow; will your company outgrow the app in the next 3-5 years?
Users who want to save some time or could use a Call Center Software advice from our team might want to examine these top choices for this year: Zendesk, Freshdesk Contact Center, JustCall.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
NetFortris offers three enterprise pricing options for Fonality. The packages and their inclusions are detailed below to help you decide which one is the most suitable for your organization.
Essentials – $19.99/user/month
More than 100 Phone Features
Unlimited Calls
Unlimited Basic Queues
Auto Attendant
24/7 Gold Support
Fonality Academy Training
Professional – $24.99/user/month
All Essential Features
Softphone
Heads Up Display Web
Heads Up Display Mobile App
Click to Dial Browser Extension
Integrations
Audio Conference
On-Demand Recording
Daily Email Reports
Ultimate – $34.99/user/month
All Professional Features
Voicemail Transcription
HD Video Collaboration
Advanced Call Center Agent License
The Professional and Ultimate enterprise pricing options include a free phone rental.
NetFortris provides you with the means to integrate Fonality with your existing and future business tools. The following are only a few examples of applications supported:
Zendesk
Salesforce
Zipwhip
eAgent
Snap Recordings
Blitz Lead Manager
Box
OneDrive
Dropbox
Google Drive
For more information regarding interfaces, visit the website for the documentation or get in touch with the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
San Jose Earthquakes, The Oakland Raiders, Philadelphia 76ers
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A flexible-deployment complete business communications solution that adapts to your changing needs.
Every time you research various Business Phone Systems apps you shouldn’t just look at their features list and offered pricing plans. Consider that the software should be meeting your work processes and business so the more flexible their offer the better. Explore which OSes are supported by Freshdesk Contact Center and Fonality and ensure you will obtain mobile support for whatever devices you use in your company. You should also examine which languages and geographies are supported, as this might be a deal breaker for many firms.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
