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Compare Fonality vs Vonage

What is better Fonality or Vonage? Assessing products to get the best Business Phone Systems need not be tough. On our review platform, it is possible to match Fonality and Vonage and immediately see their differences. We allow you to take a look at their uniqe benefits, supported devices, support service, costs, terms, and many more.

You may also assess their overall score (8.2 for Fonality vs. 9.2 for Vonage) and overall customer satisfaction level (90% for Fonality vs. 99% for Vonage). Take your time and compare your top options and see which one is ideal for your company. Similarly, you have to assess the vendor’s business viability; can they be relied upon and will they still be around a few years from now?

People who don't have much time or could use a Business Phone Systems recommendation from our experts may want to take a look at these top choices for the current year: RingCentral, Axon Virtual PBX, Freshcaller.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 90%

Pricing

Starting from $19.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Alerts & Notifications
  • Auto-Attendant
  • BLF Support
  • Branch Office Support
  • Call Forwarding
  • Call Out From Voicemail
  • Call Return From Voicemail
  • SMS/Pager Voicemail Notification
  • Call Return
  • Call Screening
  • Conference Calling
  • Custom Caller ID
  • Dial by Extension
  • Dial by Name
  • Direct Inward Dial
  • Do Not Disturb
  • e911 Service
  • Extension Groups
  • Find Me/Follow Me
  • Find Me Rules Suspension
  • General Voice Mailbox
  • Historical System Graphs
  • Inbound/Outbound Call Reports
  • Intercom
  • IVR Authentication
  • Mobile Phone Integration
  • Music-On-Hold
  • Marketing Message-On-Hold
  • Name Directory
  • Visual Queues
  • Night Mode
  • Paging
  • Password Administration
  • Personal Automated Attendant
  • PSTN-Fallback
  • Real-Time Reporting
  • Redial
  • Remote Phone Use
  • Report Exporting
  • Ring-All
  • Route by DIDs
  • Share Line Appearances
  • Speed Dial
  • Announced & Unannounced Transfers
  • Voice Prompts
  • Voicemail
  • Web-Based Control Panel
  • Operator Panel
  • Call Parking
  • Call Transfer to Voicemail
  • Call Transfer to Hold
  • Busy Ring Back Call Option
  • Barge/Monitor/Whisper
  • Telecommuters
  • Call Screening
  • Drag-and-Drop Call Management
  • Easy Dialer
  • Extension Groups with Permissions
  • Virtual Extensions
  • Queue Status
  • Customizable Reason Codes
  • Automatic Call Distribution
  • Skills-Based Routing
  • Agent Variable Log-off
  • Queue Status
  • CRM Integration
  • Queue Summary Component
  • Queue Detail Component
  • “No one is Answering” Alert
  • Abandon Call Alert
  • Agent Broadcast Alerts
  • Toll Restrictions
  • On-the-Fly Recording
  • Dedicated Phone Numbers
  • Phone Number Porting
  • Caller/Call Waiting Number
  • Click-to-Call
  • Outbound Caller-ID
  • Extension BLF
  • Multiple Calls
  • Google Contacts Integration
  • Contact Cards Supported
  • Desktop Alerts
  • Color-Coded Call Status
  • Click-to-Call Mobile Phone
  • Hold Time Announcement
  • Agent Call Recording
  • Agent Variable Log-off
  • Reset Queue Stats
  • Agent Hot Desk

Pricing Info

NetFortris offers three enterprise pricing options for Fonality. The packages and their inclusions are detailed below to help you decide which one is the most suitable for your organization.

Essentials – $19.99/user/month

  • More than 100 Phone Features
  • Unlimited Calls
  • Unlimited Basic Queues
  • Auto Attendant
  • 24/7 Gold Support
  • Fonality Academy Training

Professional – $24.99/user/month

  • All Essential Features
  • Softphone
  • Heads Up Display Web
  • Heads Up Display Mobile App
  • Click to Dial Browser Extension
  • Integrations
  • Audio Conference
  • On-Demand Recording
  • Daily Email Reports

Ultimate – $34.99/user/month

  • All Professional Features
  • Voicemail Transcription
  • HD Video Collaboration
  • Advanced Call Center Agent License

The Professional and Ultimate enterprise pricing options include a free phone rental.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

San Jose Earthquakes, The Oakland Raiders, Philadelphia 76ers

Integrations

NetFortris provides you with the means to integrate Fonality with your existing and future business tools. The following are only a few examples of applications supported:

  • Zendesk
  • Salesforce
  • Zipwhip
  • eAgent
  • Snap Recordings
  • Blitz Lead Manager
  • Box
  • OneDrive
  • Dropbox
  • Google Drive

For more information regarding interfaces, visit the website for the documentation or get in touch with the support team.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A flexible-deployment complete business communications solution that adapts to your changing needs.

Company Email

Contact No.

Company's Address

NetFortris
6900 Dallas Parkway
Suite 250, Plano, TX 75024
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Virtual Receptionist
  • Customizable Call Routing
  • WAN Optimization
  • Traffic Prioritization
  • Software-Defines WAN
  • Unified Communications
  • Amazon Chime Integration
  • Online Meetings
  • Video Conferencing
  • Web Conferencing
  • High-Quality Voice, Point to Point Video, and Messaging
  • Elevated Quality of Service for Voice, Video and Data Communications
  • Runs On High-Speed Internet Connection
  • Mobility
  • Mobile and Desktop Apps
  • Call Monitoring
  • Call Recording
  • Launch a Contact Center
  • Reduce Communication Cost
  • Connect Virtual Teams/Offices
  • Phone Number Verification
  • Chat

Pricing Info

Vonage SMB and enterprise pricing information is available only upon request. Please contact the company for details, and get your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

The Craft Art Company, Knee Walker Central, Pennrose

Integrations

Vonage supports the following integrations:

  • Salesforce
  • Microsoft Dynamics
  • Oracle
  • Zendesk
  • G Suite
  • Bullhorn
  • Clio
  • Netsuite
  • JobDiva
  • Office 365
  • ConnectWise
  • Zoho

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A business VoIP phone system for small and medium businesses, enterprises, and remote teams/offices; featuring its network optimization and phone system customization functionalities.

Company Email

info@vonage.com

Contact No.

Company's Address

Vonage Corporate Headquarters
23 Main Street
Holmdel, NJ 07733
USA

RingCentral

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $19.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud PBX
  • Auto-Receptionist
  • Call Forwarding
  • (Automated) Call Recording
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Internet Fax
  • Voicemail and Greeting
  • Voicemail-to-Email
  • Visual Voicemail
  • Multi-level IVR
  • Call Reports
  • Extensions
  • Toll-Free and Local Numbers
  • Online Meetings
  • Collaboration
  • Unlimited Business SMS
  • 3rd-party Integrations (Google, Salesforce, etc)
  • Mobile & Desktop Apps (iOS and Android)
  • Directory Listing
  • International Numbers
  • Role-Based Access Control
  • User Templates
  • Music on Hold
  • Dial-by-Name Directory
  • Call Monitoring
  • Single Sign-On
  • RingCetral Global Office
  • Hot Desking
  • Secure VoIP Service
  • Caller ID Control
  • RingConnect CloudConnect
  • RingOut
  • RingMe
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapters
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Team Collaboration
  • Personal Demo

Pricing Info

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

  • Billed annually
    • 2-10 users – $19.99/month/user
    • 1 user – $29.99/month/user
  • Billed monthly
    • 2-10 users – $29.99/month/user
    • 1 user $39.99/month/user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing

Standard – starting from $19.99/month/user

  • Billed annually
    • 1,000-9,999 users – $19.99/month/user
    • 100-999 users – $22.99/month/user
    • 2-99 users – $24.99/month/user
    • 1 user – $34.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $49.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax

Premium – starting from $29.99/month/user

  • Billed annually
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $44.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $44.99/month/user
    • 1 user – $54.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/month
  • 50 people video conferencing
  • Unlimited internet fax
  • Automatic call recording

Ultimate – starting from $39.99/month/user

  • Billed annually
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $49.99/month/user
    • 1 user – $59.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $49.99/month/user
    • 100-999 users – $52.99/month/user
    • 2-99 users – $59.99/month/user
    • 1 user – $69.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/month
  • 75 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing, Binswanger Glass

Integrations

RingCentral supports integrations with the following business systems and applications:

  • Box
  • Google
  • Outlook
  • Salesforce
  • Zendesk
  • Desk.com
  • Microsoft
  • Dropbox
  • Okta
  • Oracle Sales Cloud
  • ServiceNow
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

RingCentral won our Best Phone System award. It's a perfect cloud phone system designed to make business communications easier.

Company Email

Contact No.

Company's Address

RingCentral, Inc.
20 Davis Drive
Belmont, CA 94002
USA

Every time you compare various Business Phone Systems apps you shouldn’t only analyze their list of features and provided pricing plans. Pay attention to the fact that the service must be meeting your requirements and team so the more flexible their offer the better. Learn what platforms are supported by Fonality and Vonage and be certain you will get mobile support for whichever devices you work on in your company. It may also be a good idea to examine which languages and countries are supported, as this might be a key element for many businesses.

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