What is better Fonality or Freshdesk Contact Center? When selecting the best Business Phone Systems for your firm our recommendation is that you review the characteristics, rates, along with other critical information about the product and vendor. Here, you can examine the parallels and differences between Fonality (overall score at 8.2 and user satisfaction at 90%) and Freshdesk Contact Center (overall score at 9.2 and user satisfaction at 100%).
It's also possible to examine their specific modules, for example services, plans, rates, conditions, etc. Moreover, read the terms thoroughly for information on extra charges, such as, setup fees, independent customer service, upgrade fees, disk space fees, and other similar charges.
In case you you would like to quickly find the optimal Business Phone Systems according to our review team we suggest you check out one of these solutions: RingCentral, Axon Virtual PBX, Comcast Business VoiceEdge®.
NetFortris offers three enterprise pricing options for Fonality. The packages and their inclusions are detailed below to help you decide which one is the most suitable for your organization.
Essentials – $19.99/user/month
More than 100 Phone Features
Unlimited Calls
Unlimited Basic Queues
Auto Attendant
24/7 Gold Support
Fonality Academy Training
Professional – $24.99/user/month
All Essential Features
Softphone
Heads Up Display Web
Heads Up Display Mobile App
Click to Dial Browser Extension
Integrations
Audio Conference
On-Demand Recording
Daily Email Reports
Ultimate – $34.99/user/month
All Professional Features
Voicemail Transcription
HD Video Collaboration
Advanced Call Center Agent License
The Professional and Ultimate enterprise pricing options include a free phone rental.
NetFortris provides you with the means to integrate Fonality with your existing and future business tools. The following are only a few examples of applications supported:
Zendesk
Salesforce
Zipwhip
eAgent
Snap Recordings
Blitz Lead Manager
Box
OneDrive
Dropbox
Google Drive
For more information regarding interfaces, visit the website for the documentation or get in touch with the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
San Jose Earthquakes, The Oakland Raiders, Philadelphia 76ers
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A flexible-deployment complete business communications solution that adapts to your changing needs.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
Almost as important as useful features and user support quality are pricing options provided by Fonality and Freshdesk Contact Center. Even though price should not be the only factor it’s surely a key thing to think about. You should look for a flexible pricing plan that can be adjusted to your team size and easily scaled up when your business develops. Make sure you don’t pick packages that have complex functionalities that you won’t find useful and always make an effort to contact with the vendor directly because big companies can frequently count on special pricing. You should also check out a free trial or demo of each service to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to pay any money and provides you with a solid overview of what it feels like to work with Fonality and Freshdesk Contact Center.
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