What is better FocalScope or Zendesk? When comparing FocalScope and Zendesk, it is possible to see which Customer Support Software product is the better choice. This means that your enterprise can select the most productive and efficient program. You can examine the details, such as available tools, costs, plans offered by each vendor, offer terms, and more
We also let you evaluate their all round scores to know which one seems to be better. FocalScope has 8.2 points for overall quality and N/A% rating for user satisfaction; while Zendesk has 9.7 points for overall quality and 98% for user satisfaction. Similarly, you can also assess which software business is more dependable by sending an email inquiry to the two companies and find out which vendor replies sooner.
Our experts made sure to review all popular Customer Support Software solutions offered on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk, Freshdesk Omni.
FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Almost as essential as features and client support quality are pricing plans provided by FocalScope and Zendesk. While pricing should not be a deciding factor it’s without a doubt a significant thing to consider. You should try to find a flexible pricing plan that can be adjusted to your team size and easily scaled up when your team grows. Be sure that you don’t opt for plans that have complex functionalities that you won’t find a use for and always try to contact with the vendor directly as enterprises can usually benefit from discounts. You should also try out a free trial or demo of each product to spend at least some time working with it. It’s a useful experience that doesn’t require you to pay any money and gives you a solid overview of what it feels like to work with FocalScope and Zendesk.
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