What is better Five9 or XenCall? Getting the perfect Customer Support Software product is all about evaluating various solutions and figuring out the top software for your specific needs. Our unique process provides you with a quick look at the general rating of Five9 and XenCall. For general quality and performance, Five9 scored 8.6, while XenCall scored 7.9. On the other hand, for user satisfaction, Five9 earned 91%, while XenCall earned N/A%.
Below it's also possible to verify their functionalities, terms, plans, etc. to see which application will be more appropriate for your needs. An important feature to assess is whether the app allows you to toggle on/off limitations on different types of users to limit the exposure of any sensitive corporate data.
Users who want to save some time or could use a Call Center Software suggestion from our team might want to try out these top choices for the current year: Freshdesk Contact Center, JustCall, Zendesk.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
If you continue having doubts about which product will perform best in your case it may be a sensible idea to investigate each service’s social metrics. Such metrics are frequently an indicator of how popular a given product is and how big is its online presence. For example, in case of Facebook Five9 has 800 likes on their official profile while XenCall profile is liked by 0 people.
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