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Compare XenCall vs. Five9

Finding the most effective Customer Support Software for your company is crucial to boosting your company’s productivity. In our platform, it's easy to assess numerous solutions to see which one is the appropriate software for your requirements. Here you can match Five9 vs. XenCall and examine their overall scores (8.5 vs. 7.9, respectively) and user satisfaction rating (91% vs. N/A%, respectively). It's also possible to browse the specifics of costs, terms, plans, features, tools, and more, and determine which software offers more benefits for your business. In practice, choose the software that lets you to add/remove features and subscription plan to complement your company growth or lack of it. We know that not all businesses have enough time to examine a large number of various services, so we created a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: RingCentral Contact Center, Freshcaller, Five9.
Comparison

XenCall

VS

Five9

VS

XenCall screenshot Five9 screenshot
Pricing Page

Score

Our Score

7.9 ?

Our Score

8.6 ?

Client Experience

Client Experience

Client Experience

N/A ?

Client Experience

91% ?

Cost

Cost

by quote

by quote

Price Scheme

Price Scheme

Quote-based Quote-based
Complete Review

Complete Review

Overview

Overview

XenCall is a cloud-based call center automation software for telemarketers and call centers.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Quick Links
Customer Types

Customer Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Available Integrations

Available Integrations

XenCall integrates with the following business systems and applications:

  • Dropbox
  • Voicelog
  • Google Maps
  • Google
  • Trusted TPV
  • Amazon web services
  • Moneris solution
  • Stripe

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Custom CRM Solutions
Contact Address

Contact Address

2600-4720 Kingsway Ave
Vancouver, British Columbia V6B 2L3
Canada
4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Vendor Email

Vendor Email

sales@xencall.com info@five9.com
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
iPhone/iPad
Mac
Web-based
Languages Supported

Languages Supported

English English
Popular Customers

Popular Customers

Xerox, Comcast, Citrix, American Bank
Pricing Page

Pricing Page

Learn more about XenCall pricing Learn more about Five9 pricing
Pricing Info

Pricing Info

XenCall’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.

Support Types

Support Types

Phone Live Support
Phone Live Support
Training
Features

Features

XenCall FEATURES

  • Agent callback calendar
  • Appointment calendar
  • API capabilities
  • Agent and dail list prioritization
  • Automated tasks
  • Call recording
  • Caller ID proximity matching
  • Conference calling
  • Built-in CRM
  • Custome agent status
  • Diler speed configuration
  • Firewall security
  • Inbound queue strategy
  • Lead targeting
  • Instant message
  • Live floor monitoring
  • Report and analytics

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management
Contact No.

Contact No.

+1-800-694-1049 +1-800-553-8159
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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You shouldn’t expect just a broad set of functionalities and scalable pricing from a popular Customer Support Software. Almost as important as core features is a trustworthy customer support. You want to ensure that if you have any questions about Five9 or XenCall, or you run into a problem, or maybe you’ll want to ask for a certain change or feature beneficial to your business you can trust in a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are available. What is more, it’s a major asset if you can enjoy individual training or at least a knowledge base you can use.