What is better Five9 or XenCall? We are here to simplify the whole process of comparing Customer Support Software products for you. For example, on this page you can look at the overall performance of Five9 (8.6) and contrast it with the overall performance of XenCall (7.9). It's also possible to match their overall user satisfaction rating: Five9 (91%) vs. XenCall (N/A%).
What’s more, lexamine their features thoroughly to see which product can better address your company’s requirements. In general, any B2B software has to let you to immediately see the big picture, all the while giving you immediate access to the details.
At the moment, the most significant solutions in our Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
If you are still having second thoughts about which product will work best for your company it may be a sound idea to check out each service’s social metrics. These metrics are usually a sign of how popular a given service is and how extensive is its online presence.For example, if you check Five9 LinkedIn profile you’ll find out that they are followed by 8565 people. In case of XenCall the volume of followers on their LinkedIn page is 84.
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