What is better Five9 or Nectar Desk? If you wish to get a convenient way to learn which Customer Support Software product is better, our unique system gives Five9 a score of 8.6 and Nectar Desk a score of 8.0 for general quality and performance. At the same time, Five9 is rated at 91%, while Nectar Desk is rated 97% for their user satisfaction level.
You can also evaluate their product details, such as modules, tools, options, plans, prices, and others. Check if the software allows you to customize some of its workflows to make sure the software fits your own business procedures.
If you want to quickly locate the best Call Center Software according to our review team we advise you try out the following products: Freshdesk Contact Center, JustCall, Zendesk.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
Nectar Desk offers an all-in-one enterprise pricing plan at $50 per user per month. Features include instant number purchasing, custom messages and music, custom business hours, call queues, interactive voice response (IVR), call recordings, your own IP/soft phone, omnichannel support, CRM integrations, live chat, and advanced analytics.
Nectar Desk integrates with the following business systems and applications:
Zendesk
Active Campaign CRM
Teamwork Desk
Pipedrive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Partizan Cloud, CanaFlora
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nectar Desk is a tool that provides you all of the standard features of call center software: IVR, Extensions, Call Recordings, Local and Toll-Free numbers, and more.
Every time you test different Customer Support Software solutions you shouldn’t just study their list of features and available pricing packages. Pay attention to the fact that the solution should be meeting your work processes and company so the more flexible their offer the better. Learn which systems are supported by Five9 and Nectar Desk and make sure you will obtain mobile support for whatever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, because this might be a critical factor for many companies.
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