What is better Five9 or Nectar Desk? A sensible way to find the appropriate Customer Support Software product for your company is to match the solutions against each other. Here you can compare Five9 and Nectar Desk and see their capabilities compared contrastively to help you decide on which one is the superior product.
Furthermore, you can examine their overall ratings, such as: overall score (Five9: 8.6 vs. Nectar Desk: 8.0) and user satisfaction (Five9: 91% vs. Nectar Desk: 97%). Analyze their distinctive features and similarities and see which one outperforms the other. Likewise, imagine your company tomorrow; will your company outgrow the app in the next 3-5 years?
We are aware that not all people have the time to examine dozens of various services, so we prepared a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
Nectar Desk offers an all-in-one enterprise pricing plan at $50 per user per month. Features include instant number purchasing, custom messages and music, custom business hours, call queues, interactive voice response (IVR), call recordings, your own IP/soft phone, omnichannel support, CRM integrations, live chat, and advanced analytics.
Nectar Desk integrates with the following business systems and applications:
Zendesk
Active Campaign CRM
Teamwork Desk
Pipedrive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Partizan Cloud, CanaFlora
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nectar Desk is a tool that provides you all of the standard features of call center software: IVR, Extensions, Call Recordings, Local and Toll-Free numbers, and more.
Almost as essential as useful features and customer support responsiveness are pricing options provided by Five9 and Nectar Desk. While cost should not be a deciding aspect it’s surely a significant thing to think about. You should expect a flexible pricing plan that can be matched with your business size and easily scaled up every time your business expands. Be sure that you don’t choose pricing plans that include additional functionalities that you won’t find a use for and always try to get in touch with the vendor directly as big companies can frequently count on more affordable prices. You should also try out a free trial or demo of each software to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t require you to pay any money and offers a reliable overview of what it feels like to work with Five9 and Nectar Desk.
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