MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Nectar Desk vs. Five9

When you need an effective Customer Support Software product for your business you need to make time to assess various alternatives. It doesn’t have to be complicated, and can be as easy as matching their traits in a table like the one below. You will also get a quick idea how each product operates. For example, on this page you can check Five9’s overall score of 8.5 and compare it against Nectar Desk’s score of 8.0; or Five9’s user satisfaction level at 91% versus Nectar Desk’s 97% satisfaction score. The comparison can help you identify the good and bad points of each application, and choose which one fits you requirements better. Aside from the robust features, the application which is simple and intuitive is always the better option. People who want to save some time or want a Call Center Software recommendation from our experts might want to examine these top choices for this year: RingCentral Contact Center, Five9, Freshcaller.
Compare

Nectar Desk

VS

Five9

VS

Nectar Desk screenshot Five9 screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.6 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

91% ?

Pricing

Pricing

$29

by quote

Pricing Model

Pricing Model

Free | Monthly payment Quote-based
Full Review

Full Review

General Description

General Description

Nectar Desk is a tool that provides you all of the standard features of call center software: IVR, Extensions, Call Recordings, Local and Toll-Free numbers, and more.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Useful Links
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
iPhone/iPad
Mac
Web-based
Languages Supported

Languages Supported

English English
Prominent Customers

Prominent Customers

Partizan Cloud, CanaFlora Xerox, Comcast, Citrix, American Bank
Pricing Plans

Pricing Plans

Nectar Desk offers four SMB and enterprise pricing plans, including a free one for teams up to 3 agents. Give the details a look, and select your plan:

Free

  • Up to 3 Agents
  • 10$ per number
  • 1 Queue
  • Call recordings – 7 days
  • Basic Analytics
  • ACD

Basic – $29/month/agent

  • Up to 10 Agents
  • Up to 5 Queues
  • 1 Free Number Per Seat
  • Call Recordings – 1 Month
  • Basic Contact Center Features
  • Queue Dashboards

Intermediate – $49/month/agent

  • Unlimited Agents
  • 1 Free Number Per Seat
  • Up to 10 Queues
  • Call Recordings – 3 Month
  • Detailed Analytics
  • Reporting

Advanced – $99/month/agent

  • Unlimited Agents
  • 1 Free Number Per Seat
  • Unlimited Queues
  • Call Recordings – 1 Year
  • Advanced Reporting & Analytics
  • Multi-Channel

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.

Types of Support

Types of Support

Phone Live Support
Ticket
Phone Live Support
Training
Pricing Details

Pricing Details

Learn more about Nectar Desk pricing Learn more about Five9 pricing
Contact Phone

Contact Phone

+1-877-777-5728 +1-800-553-8159
Email Address

Email Address

info@nectardesk.com info@five9.com
Integrations

Integrations

Nectar Desk integrates with the following business systems and applications:

  • Zendesk
  • Active Campaign CRM
  • Teamwork Desk
  • Pipedrive

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Custom CRM Solutions
Company's Address

Company's Address

35 Bridge St
Picton, ON, K0K 2T0
Canada
4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Features

Features

Nectar Desk FEATURES

  • Instant Number Purchasing
  • Custom Messages and Music
  • Custom Business Hours
  • Queues
  • Interactive voice response (IVR)
  • Call Recordings
  • Use Your Own IP/Soft Phone

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management
Product Comparisons

Product Comparisons

Compare with UseResponse
Compare with Helprace
Compare with AzureDesk
Compare with Comm100
Compare with Pure Chat
Compare with Helpjuice
Compare with Orchard Collaboration
Compare with REVE Chat
Compare with Front
Compare with Velaro
Compare with Genesys
Compare with eTollFree
Compare with Dezide
Compare with Dialer360
Compare with simplyCT
Compare with uContact
Compare with CallFire
Compare with PlayVox
Compare with FocalScope
Compare with Ytel
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

No Customer Support Software will manate to cater to all the needs of a specific team. Even though key functionalities of Five9 and Nectar Desk should matter you should also thoroughly analyze the integrations supported by a given app. Very often your team will already be using other types of B2B software in your company and it’s always more beneficial to choose software that integrate well with each other. With that approach you will be able to be certain of an effortless exchange of information between your teams and software used, which can really reduce time wasted on migrating between one software and the next.