Compare Nectar Desk vs. Five9

The perfect Customer Support Software is a program that can handle your company’s specific requirements. You can find which solution works really with your business if you assess different products before you decide which one is the best. For example, Five9 and Nectar Desk are scored at 8.5 and 8.0, respectively, for general quality and performance. Likewise, Five9 and Nectar Desk have a user satisfaction rating of 91% and 97%, respectively, which reveals the general satisfaction they get from customers. Better yet, talk to a regular user of the software and solicit their comments about the application in question. We did our best to review all popular Call Center Software services offered out there, but among them these three caught our special attention: Freshdesk, CallTrackingMetrics, Five9.
Comparison

Nectar Desk

VS

Five9

VS

Nectar Desk screenshot Five9 screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.5 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

91% ?

Pricing

Pricing

$29

by quote

Pricing Model

Pricing Model

Free | Monthly payment Quote-based
Detailed Review

Detailed Review

General Info

General Info

Nectar Desk is a tool that provides you all of the standard features of call center software: IVR, Extensions, Call Recordings, Local and Toll-Free numbers, and more.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Useful Links
Available Plans

Available Plans

Nectar Desk offers four SMB and enterprise pricing plans, including a free one for teams up to 3 agents. Give the details a look, and select your plan:

Free

  • Up to 3 Agents
  • 10$ per number
  • 1 Queue
  • Call recordings – 7 days
  • Basic Analytics
  • ACD

Basic – $29/month/agent

  • Up to 10 Agents
  • Up to 5 Queues
  • 1 Free Number Per Seat
  • Call Recordings – 1 Month
  • Basic Contact Center Features
  • Queue Dashboards

Intermediate – $49/month/agent

  • Unlimited Agents
  • 1 Free Number Per Seat
  • Up to 10 Queues
  • Call Recordings – 3 Month
  • Detailed Analytics
  • Reporting

Advanced – $99/month/agent

  • Unlimited Agents
  • 1 Free Number Per Seat
  • Unlimited Queues
  • Call Recordings – 1 Year
  • Advanced Reporting & Analytics
  • Multi-Channel

Five9 offers flexible enterprise pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Actual prices are not available on Five9’s website. Contact the vendor directly for more pricing details.

Prominent Clients

Prominent Clients

Partizan Cloud, CanaFlora Xerox, Comcast, Citrix, American Bank
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Available Features

Available Features

Nectar Desk FEATURES

  • Instant Number Purchasing
  • Custom Messages and Music
  • Custom Business Hours
  • Queues
  • Interactive voice response (IVR)
  • Call Recordings
  • Use Your Own IP/Soft Phone

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management
Contact No.

Contact No.

+1-877-777-5728 +1-800-553-8159
Languages

Languages

USA, UK, Canada, International USA, UK, Canada, International
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
iPhone/iPad
Mac
Web-based
Available Support

Available Support

Phone Live Support
Ticket
Phone Live Support
Training
Contact Address

Contact Address

35 Bridge St
Picton, ON, K0K 2T0
Canada
4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Contact Email

Contact Email

info@nectardesk.com info@five9.com
Available Integrations

Available Integrations

Nectar Desk integrates with the following business systems and applications:

  • Zendesk
  • Active Campaign CRM
  • Teamwork Desk
  • Pipedrive

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
Pricing Details

Pricing Details

Learn more about Nectar Desk pricing Learn more about Five9 pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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The products analyzed on this page are merely a small part of our full Customer Support Software category and you should keep in mind that there may be more desirable alternatives out there. If you would like to ensure you make the optimal decision for your team we definitely encourage you to analyze more apps first. You can also consider to check out our top 10 Customer Support Software ranking to find out which solutions are in the current year the highest-ranking ones and dominate the market.